Job Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

KEY DUTIES AND RESPONSIBILITIES

Anantara The Palm employees always find new ways to look after the business, their guests, and

their colleagues. Within this, the key responsibilities for this position are:

• Oversee the smooth running of the Sports & Recreations department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Create new, unique and interesting recreation activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located.
• To continually be positioning the sports and leisure offering as a differentiator and a point of competitive advantage for the hotel.
• Ensure outsourced service providers are of good quality.
• To have complete knowledge of the products and services offered by the hotel.
• To lead the implementation of all health and safety codes in the sports and leisure activities of the hotel, and to take full and complete care of children.
• Take the lead on the Anantara Children program.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Train and assist in the evaluation of attendants who work with fitness programs.
• Supervise instructors and all other associates help with any activities or functions arranged via Sports & Recreations.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Fitness leader, Aerobics Instructors, Lifeguard.
• Monitor the success of the activity’s programs through the number of participants per scheduled event and through guests’ feedback.
• Make necessary adjustments to maintain top quality, fun-filled and original programs for hotel guests.
• Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with the Anantara Concierge.
• Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.
• Develop and maintain a strong working environment with the other departments.
• Ensure appropriate staffing given the activities on offer and the guest mix in the hotel
• Ensure proper accounting procedures are followed when collecting charging fees for Sports & Recreations
• Be prepared to assume other Sports & Recreations duties or responsibilities as requested by management.
• Prepare yearly budget for department.
• Drive revenues of the department.

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Qualifications

• Previous experience in a similar role at a luxury resort or hotel in the UAE
• Strong leadership and team development skills.
• Excellent communication skills and guest engagement abilities.
• Fluency in English; additional languages are an advantage.
• CPR and First Aid certification (preferred or willing to obtain).