Our client is seeking an experienced and service-oriented
Recreation & Lifestyle Experience Lead
to oversee the day-to-day
operations of premium recreation, leisure, and lifestyle facilities while
delivering exceptional experiences to a discerning clientele.

This role is ideal for a hospitality professional with a
background in luxury hotels, private clubs, members' clubs, high-end resorts,
or exclusive lifestyle destinations. The successful candidate will be
responsible for creating a seamless, welcoming, and personalized environment,
ensuring the highest standards of guest service, facility operations, and team
coordination.

The role requires exceptional interpersonal skills,
strong operational oversight, and the ability to engage confidently with VIP,
VVIP, and high-net-worth individuals while maintaining the utmost discretion
and professionalism.

Key Responsibilities:

·
Oversee
the day-to-day operations of recreation, leisure, lifestyle, lounge, and member
facilities, ensuring exceptional service standards at all times.

·
Deliver
personalized and memorable experiences for guests, members, and visitors, with
a strong focus on VIP and VVIP service excellence.

·
Serve
as the primary point of contact for guest inquiries, requests, and concerns,
ensuring timely and effective resolution.

·
Maintain
the highest standards of facility presentation, cleanliness, safety, and
operational readiness.

·
Coordinate
and manage recreational activities, events, and lifestyle programs that enhance
guest engagement and satisfaction.

·
Build
and maintain strong relationships with members, residents, guests, and key
stakeholders to foster a welcoming community environment.

·
Lead,
motivate, and coordinate front-line teams to ensure seamless service delivery
and operational efficiency.

·
Conduct
regular team briefings and ensure adherence to established service standards,
policies, and procedures.

·
Monitor
guest feedback and implement service improvement initiatives to continuously
enhance the customer experience.

·
Collaborate
with internal departments and external service providers to ensure smooth
execution of daily operations and special events.

·
Handle
sensitive situations, complaints, and service recovery matters with
professionalism, discretion, and sound judgment.

·
Support
management in developing and implementing guest experience strategies,
operational improvements, and hospitality best practices.

Requirements

·
Bachelor's
degree or Diploma in Hospitality Management, Tourism, Business Administration,
or a related field preferred.

·
Minimum
8+ years of experience in luxury hospitality, private clubs, members' clubs,
high-end resorts, or premium lifestyle destinations.

·
Proven
experience managing recreation, leisure, lifestyle, lounge, or club facilities.

·
UAE
or GCC luxury hospitality experience is preferable.

·
Strong
exposure to VIP, VVIP, or high-net-worth clientele.

·
Exceptional
customer service, guest relations, and complaint-resolution skills.

·
Strong
organizational and operational management capabilities.

·
Excellent
communication and interpersonal skills.

·
High
level of professionalism, discretion, and confidentiality.

·
Strong
leadership and team coordination experience.

·
Proficiency
in Microsoft Office and hospitality management systems is advantageous.

To view other vacancies we
have, please check our website
(
www.blackpearlconsult.com
) and
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/
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Follow the
Black Pearl channel on WhatsApp.

Disclaimer: Black Pearl will never ask for money or any
form of charge our candidates just to process or consider their application for
any of our available vacancies. If you happen to receive such a request from
any members of our staff or other individuals claiming to be part of Black
Pearl, please do call our office at +9712 622 55 03 or drop us a message on our
website -
www.blackpearlconsult.com
.