Job Description

Your Day To Day

• Assist, directs and maintains all aspects of the operations team/tasks across Club InterContinental by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by IHG Hotels & Resorts.

• At the start of each shift, verify the availability of supplies, restocking from the stockroom as needed.
• Regularly inspect the swimming pool, gym, locker rooms, and common areas for cleanliness, safety, and functionality.
• Monitor and ensure proper functioning of all recreational equipment, reporting any issues or unsafe conditions promptly to the supervisor.
• Log, secure, and process lost and found items according to the hotel's established procedures.
• Adhere to all health and safety regulations, including maintaining chemical levels in the pool and following emergency response protocols.
• Welcome members and guests professionally, addressing them by name when possible and ensuring a positive first impression.
• Respond promptly to guest complaints or special requests, escalating to the supervisor when necessary to ensure guest satisfaction.
• Provide accurate information about available services, facilities, and activities within the gym and the hotel.
• Actively encourage guest participation in recreational programs and events to enhance their stay.
• Coordinate and communicate effectively with team members and other departments to ensure smooth operations and high-quality service.
• Assist team members during peak times, including helping with poolside duties or special events.
• Attend regular training sessions to stay updated on safety procedures, service standards, and new offerings.
• Maintain the cleanliness of the pool area, gym, locker rooms, and other Health Club spaces throughout the shift.
• Regularly clean and disinfect equipment, following established protocols to ensure hygiene and guest safety.
• Be knowledgeable about emergency procedures, including pool rescues and gym-related incidents.
• Regularly check for and address potential hazards, ensuring all areas are safe for guest use.
• Assist with miscellaneous tasks or unexpected needs to support overall department operations.
• Help in setting up and running recreational events or activities as directed by the supervisor.
• Maintain accurate logs of guest interactions, incidents, or maintenance issues for departmental reporting.

What We Need From You

• Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred

• Must speak local language(s)

• Other languages preferred.