Job Description

Key Responsibilities

Guest Experience & Recreation Services

• Welcome guests and provide friendly, attentive service throughout the resort's recreational areas.
• Assist guests with recreational activities, equipment, and resort amenities, including pools, beach and waterfront areas, kayaks, paddleboards, bicycles, and other available activities.
• Provide information about resort activities, amenities, and local attractions.
• Set up and maintain recreational equipment, lounge chairs, umbrellas, towels, and other guest amenities.
• Anticipate guest needs and respond promptly and professionally to requests or concerns.

Recreation Operations & Maintenance

• Maintain cleanliness, organization, and overall presentation of pools, waterfront areas, recreational spaces, and equipment.
• Inspect recreational equipment regularly to ensure it is clean, functional, and safe for guest use.
• Assist with the setup, coordination, and breakdown of recreational activities, special events, and guest experiences.
• Monitor inventory of towels, recreational supplies, and equipment, communicating replenishment or maintenance needs to management.
• Work collaboratively with Housekeeping, Engineering, Front Office, and other resort departments to ensure seamless guest service.

Safety & Guest Well-Being

• Monitor recreational areas to promote a safe and enjoyable environment for all guests.
• Communicate and reinforce resort policies and safety guidelines in a courteous and professional manner.
• Identify and promptly report safety hazards, damaged equipment, or maintenance concerns.
• Respond appropriately to guest incidents or emergencies in accordance with established resort procedures.
• Maintain awareness of weather and waterfront conditions that may affect recreational activities.

Candidate Profile

Education & Experience

• High school diploma or equivalent preferred.
• Previous experience in hospitality, recreation, guest services, or a similar customer-facing role preferred.
• Strong interpersonal and communication skills with a genuine passion for guest service.
• Ability to work independently and collaboratively in a fast-paced resort environment.
• Familiarity with water sports, outdoor recreation, and the Florida Keys lifestyle is a plus.
• Ability to work a flexible schedule, including weekends and holidays.

Licenses & Certifications

• CPR, First Aid, or AED certification preferred, or willingness to obtain certification.
• Water safety or recreational equipment experience is a plus.

Physical Requirements

• Ability to lift and carry up to 50 pounds and regularly push, pull, and move recreational equipment.
• Ability to stand, walk, bend, and perform physical tasks for extended periods.
• Comfortable working outdoors in a tropical Florida Keys environment, including exposure to heat, humidity, and varying weather conditions.
• Ability to safely navigate pool decks, waterfront areas, and other outdoor recreational spaces.

About EOS Hospitality

EOS Hospitality is a leading hospitality management company dedicated to creating exceptional guest experiences and fostering a culture of teamwork, service, and professional growth. At The Islands of Islamorada, team members have the opportunity to contribute to a unique luxury resort experience while being part of the larger EOS Hospitality family.

Visit us online at Islands of Islamorada Resort™ - Official Site - A Florida Keys Luxury Resort and explore our parent company, EOS Hospitality for more information about the amazing ways we’re making a difference.

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