Job Description

Location: 128 Botcherby Avenue, Carlisle, Cumbria, CA1 2TX.

Working Hours: 22.5 hours per week (3 days)

Contract Type: Permanent

Salary: £25,877.80–£34,240 per annum (pro rata)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

We have an exciting opportunity to join our team as a Recovery Worker, based in Carlisle.

This is a rewarding and varied role where you'll support people to improve their quality of life, develop practical and emotional life skills and work towards greater independence.

You'll provide person-centred, recovery-focused support, helping individuals identify their aspirations, develop meaningful goals and build the confidence and skills they need to achieve positive outcomes.

You'll work closely with people using our services, empowering them to make informed choices, take control of their lives and develop the skills they need to live as independently as possible.

Working as part of a supportive team, you'll contribute to the safe and effective running of the service, promoting choice, inclusion and positive well-being.

This is a part-time, permanent position working 22.5 hours per week over three days. The role will involve occasional evening, night and weekend working when required to meet the needs of the service and the people we support.

In this role, you will

• Provide person-centred support, helping individuals improve their physical, mental and emotional well-being.
• Support people to develop independent living skills, including budgeting, community engagement and accessing appropriate services.
• Encourage choice, control and active participation, ensuring individuals are at the centre of decisions about their support.
• Manage an allocated caseload of key clients, developing meaningful and achievable person-centred support plans.
• Work with individuals to identify their aspirations, set goals and achieve positive outcomes.
• Promote independence, confidence and social inclusion, supporting people to access community resources and additional services where appropriate.
• Monitor the well-being and welfare of individuals, identifying concerns and responding appropriately.
• Develop and implement positive risk assessments in line with organisational policies and procedures.
• Maintain professional boundaries and ensure all support is delivered in accordance with relevant codes of conduct, safeguarding requirements and organisational policies.
• Maintain accurate, timely and confidential records using the organisation's electronic database.
• Work collaboratively with external agencies, community mental health teams, multidisciplinary professionals and carers to ensure coordinated support.
• Contribute positively to team meetings, handovers and the day-to-day delivery of the service.
• Manage your own workload effectively, prioritising responsibilities and maintaining your own well-being through appropriate support and supervision.

About you

You are passionate about helping people make positive changes in their lives and understand the importance of delivering compassionate, inclusive and person-centred support.

You'll have excellent communication and interpersonal skills, with the ability to build positive relationships, listen to others and respond sensitively to complex situations.

You'll be confident supporting people to develop their independence, make informed choices and work towards their individual goals. You'll also be able to work independently, use your initiative and contribute positively as part of a team.

A Level 2 or Level 3 qualification in Health and Social Care, or equivalent, would be desirable. Additional qualifications or accredited training in mental health, substance use or recovery support would also be beneficial.

You'll also have:

• The ability to motivate, encourage and advocate for people using services.
• Good listening and interpersonal skills, with the ability to communicate effectively at all levels.
• The ability to respond compassionately to sensitive and complex situations.
• Strong organisational skills, with the ability to plan and prioritise your workload.
• Good IT skills, including experience using Microsoft Word, databases and email.
• The ability to maintain accurate records and handle confidential information appropriately.
• A commitment to equality, diversity and inclusion.
• A commitment to your own personal and professional development.
• Personal and professional integrity, with an understanding of appropriate boundaries.
• A flexible approach to working, with the ability to meet the needs of the service and the people we support.

Previous experience of working with vulnerable people or individuals with complex needs would be beneficial, as would experience supporting people to develop greater independence.

You must also be flexible and willing to work occasional evenings, nights and weekends when required to meet the needs of the service.

Who will you be working with?

You'll be part of a supportive team, working alongside colleagues and professionals to ensure people receive the right support to achieve their goals.

You'll also build positive working relationships with external agencies, community mental health teams, multidisciplinary professionals and carers, helping to ensure individuals can access the support and resources they need.

Together, you'll contribute to a positive and inclusive working environment, sharing knowledge and expertise to deliver high-quality, person-centred support.

To view the full Job Description CLICK HERE

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-11-24