Job Description

Recovery Support Specialist (RSS)

Boca Recovery Center Website

Location On Site - Springfield, MA
Department Operations

SHIFT : Full Time - 1st, 2nd, and 3rd.
Reports to DOO
Salary Competitive, based on experience and qualifications

About Boca Recovery Center

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Recovery Support Specialist (RSS) plays a critical role in supporting the daily operations of the Housing Department and ensuring the safety, structure, and well-being of clients within a residential setting. The ideal candidate will be compassionate, dependable, and capable of maintaining a therapeutic environment conducive to recovery.

Requirements

Key Responsibilities

• Client Monitoring & Support
• Driving Eligibility (Company Vehicle Use): This position requires approval under our company insurance policy to operate a company vehicle. Candidates must have a driving history that meets our insurance requirements.
• Attend to the day-to-day operations of the Housing Department.
• Supervise all client activities and ensure adherence to the daily schedule.
• Make routine rounds and document appropriately.
• Provide immediate support for client concerns and ensure their immediate needs are addressed.
• Redirect clients respectfully when necessary to maintain order and safety.
• Observe and conduct Urine Drug Screens.
• Observe self-administration of client medications and document in Medication Observation Records (MORs).

Communication & Documentation

• Communicate all client concerns clearly and document as required.
• Report all adverse client behaviors and emergent situations in a calm and organized manner.
• Document all unsafe conditions and communicate necessary repairs to the Lead RSS.
• Maintain accurate shift reports and other required documentation.

Facility Maintenance & Safety

• Ensure the physical residence is maintained per State of Massachusetts Department of Health standards.
• Uphold company operational systems including cleanliness of residential and clinical buildings.
• Identify and report any unsafe conditions or needed repairs promptly.
• Team Collaboration & Training
• Work cohesively with all departments to ensure client safety and care.
• Assist in training new RSS staff.
• Communicate department needs to the Administrator.
• Attend all scheduled meetings and training sessions.
• Facilitate client groups under the supervision of the Administrator and Director of Substance Abuse Counseling Services.

Qualifications / Required Experience

• A minimum of 1-2 years of experience in a behavioral health, addiction recovery, or residential care setting preferred.
• Ability to remain awake and alert during all working hours.
• Knowledge of or willingness to be trained in observing UDS and medication self-administration procedures.
• CPR certification required (or must be obtained within 30 days of hire).
• Knowledge of Joint Commission requirements preferred.

Essential Skills & Attributes

• Clear communication skills with clients, co-workers, and supervisors.
• Basic computer literacy for documentation and reporting.
• Strong organizational and time management abilities.
• Ability to follow directives and complete tasks thoroughly.
• Self-motivated, goal-oriented, and capable of working independently or as part of a team.
• Maintains professional boundaries and ethical conduct at all times.
• Positive attitude and high emotional resilience.

Benefits

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retirement Plans
• Disability Coverage
• Paid Time Off
• Professional Development Opportunities
• State-Required Trainings

Join Boca Recovery Center and contribute to a meaningful mission: helping individuals build lasting recovery in a supportive and professionally rewarding environment.