As a Recovery Partner within ACC's Remote Claims Unit, you will work alongside clients who require a dedicated one-to-one relationship due to intensive or extensive recovery needs. You will partner with clients for as long as they need support, helping them achieve positive rehabilitation outcomes and plan confidently for the future.
This role involves assessing complex information, arranging treatment and rehabilitation support, making sound decisions within policy frameworks, and coordinating services that enable successful recovery. Success in this role requires resilience, sound judgement, and the ability to navigate challenging situations while maintaining a professional, empathetic and client-focused approach.
You will engage with clients, whānau, providers, suppliers, and community agencies to deliver a holistic, coordinated and customer-centred recovery experience while contributing to keeping Kiwis safe at work, at home, and everywhere in between.
The Remote Claims Unit is the name of this specialist team. While the team's physical location is not publicly disclosed for employee safety and wellbeing reasons, this is not a work-from-anywhere role. Applicants will be asked about their preferred location and further details will be provided to shortlisted candidates. This is an office-based role and applicants must be willing and able to work from the designated location.
The appointing salary for this role is $90,039 - $100,043 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to Sunday 4th October 2026 1155pm, however if an ideal candidate is found we may progress screening and interviewing sooner.
Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz quoting the Job Identification number in the Job Info section.
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
