As a Recovery Partner at ACC, you will be responsible for partnering with clients and their family who require a one-to-one relationship due to their intensive or extensive needs for as long as they need it.
Mō te tūranga mahi | About the role
As a Recovery Partner you will be working with clients of all ages who have extensive physical injuries that will likely impact on their day-to-day activity for their lifetime. Some clients may have individual needs that require coordinated support from other agencies, and you will facilitate this planning. Should the client choose, you will manage all claims each client may have with ACC, which means that from time to time you may work with clients who have a mental injury due to sexual violence.
With a disability lens, as a Recovery Partner you will work to ensure that each client is supported to live as independently as possible by assessing holistic support needs during their rehabilitation and adjusting to a lifetime disability.
The right mix of communication, planning and adaptability supports the best outcomes for your client while building confidence and trust. What happens each day varies based on what each client needs to help them recover or adjust to a ‘new normal’ in their life
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What can I expect? | He aha taku e tunanako ai
The indicative starting salary for this role will be $77,502. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $84,477
Start date - Rā tīmata: Monday 20 July 2026
You may have worked as a case manager or have a health or disability background and looking for your next opportunity. Your ability to partner with recovering clients and their whanau, support people and providers in a holistic way, be that by phone, email or face to face, will enable your clients to make meaningful progress towards their goals and outcomes.
Important Skills | Nga Pūkenga Motuhake
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close | Rā Kati
Applications will close at 11.55pm on Monday 1 June 2026,and will only be accepted when submitted through our Career Website If you encounter accessibility issues when submitting your application, please email HRHelp@acc.co.nz
Late applications will not be accepted
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
