Please note that much of this role will be desk and telephony based
About this role | Mō te tūranga mahi
The Sensitive Claims Service provides support to anyone in Aotearoa New Zealand, including visitors to the country who have experienced sexual abuse or assault in New Zealand.
The Recovery Partner Mental Injury team acts as a facilitator between clients, treatment providers, suppliers, and other agencies.
In this position, you will work with clients throughout their recovery process. The role includes engaging in discussions with clients and providers, as well as reviewing medical information and provider reports. You will identify individual client needs and preferences and align these with the entitlements and services funded by ACC or other contracted agencies. Tasks include approving clinical recommendations or offering feedback to providers and clients on available options, supporting informed decision-making and managing expectations proactively.
Sensitive claims can be complex and may require extended timeframes. Effective prioritisation, proactive time management, analytical review of information, and sound judgement within established guidelines are essential for this position.
The role may involve exposure to challenging information. ACC provides a collaborative environment and access to various support mechanisms, including training and professional supervision.
The indicative starting salary for this role will be $77,502. This is exclusive of ACC's 9% superannuation contribution.
To learn more about a Recovery Partner Mental Injury's typical day. click here
Start date: | Rā Timata: Monday 3 August 2026
About you | Mōu
With complex mental injury clients, you understand the importance of the very first engagement with ACC and managing the client through the most acute immediate engagement with us and will continue to manage and partner the client until their needs stabilise.
Important Skills Nga Pūkenga Motuhake
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close | Rā Kati
Applicants are requested to include both a cover letter and a CV with their application.
Applications close at 11:55pm on Monday 1 June 2026 but screening and interviews may begin earlier. Interested candidates are encouraged to submit their applications as early as possible.
If you encounter accessibility issues when submitting your application, please contact HRHelp@acc.co.nz
Please note: Applications will only be accepted through our Career website online.
Late Applications will not be accepted
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
