Job Description

Position: Recovery Officer, based in Arusha, Tanzania

About WATU:

WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.

Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.

We Empower Entrepreneurs by providing the means needed to move and improve lives.

Our business is growing rapidly, and with more than 300,000 customers in Tanzania, we are looking for enthusiastic Asset Finance Recovery Officers in Arusha. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.

KEY RESPONSIBILITIES:

• Monitoring and controlling the assigned Asset Finance Portfolio using Company software
• Proactively attending emergency cases during night hours on the assigned days.
• In cooperation with other members of the Recovery team, identifying overdue clients who have failed to comply with the contractual payment schedule, and where the telephone follow-up deemed not effective
• In cooperation with other members of the Asset Finance Recovery team, prioritizing the collection assignments in accordance with our collection policy
• Proposing the best client handling and debt collection strategy to the Recovery team and the Head of Asset Finance Recovery
• Using GPS tracking technology, identifying location of the collateral and approaching the client at the field
• While in the field, identifying and applying the most efficient communication tactic persuading the client to close his overdue and return to payment compliance
• Repossessing collateral once all previous communicational attempts have failed
• Maintaining records and providing daily feedback on outcome of assignments and number of collection to the Head of Asset Recovery
• Providing training and sharing knowledge with new employees/interns/trainees employed by the Company
• Perform other duties as assigned by the manager/HoD

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Bachelor's Degree or a Diploma in business management, or any other related field.
• 2 - 3 years working experience in recovery operations.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) or Google Suite
• A Valid driver’s License in Motor Vehicle
• Excellent communication and presentation skills including written communication
• Integrity, enthusiasm and passion for continuous learning and development
• Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
• Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company.
• High attention to detail and internal control

• Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
• Opportunities to learn and grow together with us
• Competitive compensation package
• Health benefits

Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!

**Please be cautious, this vacancy does not require individuals to pay for job opportunities**