CredPal is a leading financial technology company that offers a comprehensive range of financial solutions, including credit cards and investment opportunities, to empower individuals. Our mission is to revolutionize access to credit and investment, enabling individuals to take charge of their financial well-being.

Job Title: Recovery Officer

Department: Recovery

Job Type: Full Time/Hybrid

Level: Junior - Mid Level

Purpose Statement

We are looking to hire a very proactive debt recovery officer who is responsible for providing support to the organization with particular emphasis on the collection of revenue and management of finance. The position liaises directly with clients, issues notices, negotiates outstanding payments and, where necessary initiates recovery action.

The Debt Recovery Officer is responsible for the administration and implementation of the debt recovery process.

Key Deliverables:

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  Recovery of classified loans.
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  Conduct regular reviews and visits to clients with outstanding loan portfolios at risk.
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  Daily review of all the outstanding and overdue loan clients.
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  Initiate process to prosecute hard core debtors in line with guiding policies and within acceptable legal framework.
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  Contact relevant employers with outstanding debts in line with policy and procedures.
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  Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
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  Contact debtors by telephone, letter, email or fax, to agree debt recovery plans and follow up as appropriate.
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  Reviewing documentation (all aspects of contract) to assess liability, identify contract issues and judge recover ability.
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  Using knowledge and initiative to reach amicable solutions to recovering debts from clients, taking into account the circumstances of the case.
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  Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules.
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  Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.
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  Maintain statistics on recoveries.
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  Negotiate workout plan or loan rescheduling with willing debtors.

Requirements

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  BSc/HND in Accounting, Banking & Finance, Economics, Statistics and other related fields.

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  Minimum 3 years experience in debt recovery in the financial sector.

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  Must possess strong negotiating skills.

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  Articulate and result oriented.

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  High level of integrity.

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  Accurate, organized, and motivated.

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  Previous successful loan recovery experience.

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  Strong planning and organizational skills.

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  Good time management.

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  Strong communication skills (both written and oral) and an excellent telephone manner.

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  Appropriately assertive manner to deal with debtors and clients.

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  Proactive and ability to take initiative.

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  Able to work within a team as well as independently.

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  Ability to handle pressure and tight deadlines

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  Natural ability to interact with people from various backgrounds and various levels.
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  Willing to resume immediately.
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Benefits

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  Competitive salary package with performance-based incentives.

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  Professional development opportunities.

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  A collaborative and inclusive work culture that fosters growth and innovation.

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  Opportunity to work with cutting-edge products and technologies.

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  Supportive and approachable management team dedicated to your success.