Job Description

Recovery Negotiator

Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, whereyou'llplay a key role in supporting our Recovery department. Whetheryou'renew to claims or recovery work,we’vegot you covered with full training to help you succeed.

If you bring strong administrative skills, excellent communication abilities, and a background in customer serviceespecially in phone or web chat environmentsthis role could be the perfect fit for you!

Working Hours/ Shift Patterns:You will work 37.5 hours per week on a Monday to Friday09:00 – 17:30.

Start Date: Monday, 13th of July

Our approach to Hybrid Working:With hybrid working, you have more flexibility, as you usually only have tovisit our office once a week and work remotely for the rest of the time. You can always opt to work from the office morefrequentlyif that suits you better. When we organise training and events you maybe requiredto attend in person for the duration.

SalaryThe startingsalaryis£28,800,with opportunity for progression.

Location:Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve. 

Role Purpose: 

Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.

Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.

As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.

What will you be doing? 

• Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.

• Assess andvalidateclaims, ensuring policy coverage, settingaccuratereserves, and processing payments in line with procedures.

• Manage claims proactively using diary systems, handling scheme claims within agreedterms, andescalating suspected fraud appropriately.

• Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.

• Handle challenging conversations and complaints with professionalism and empathy,maintaininghigh service standards.

• Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

What are we looking for?

• Previousclaims or recovery experience isadvantageous, but full training will be provided.

• Strong customer service skills with a background in telephony-based roles.

• Excellent attention to detail andaccuratedata entry capabilities.

• Solid administrative skills with a proactive and organized approach to work.

• Good ITproficiency,particularly in Microsoft Excel, Word, and Access.

• Proven problem-solving ability anda track recordof delivering results.

What we offer:
Join us andyou’llfinda different wayof doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers,companyand community.

As one of our colleagues,you’llbe helping to drive our growth, so in return,we’llgive you all the support,trainingand development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefitsyou’llreceive:

• Up to 5% annual discretionary Bonus

• Hybrid working (1 day per week in the office with theoptionto do more depending on your preference)

• A fantastic open plan modern office

• We promote a relaxed, friendly & diverse working environment

• 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

• Pension match up to 10% of your salary

• Life insurance (4 x base salary)

• Discounted Hasting Direct products

• Discounts & cashback with well-known retailers

• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

• Refer a friend scheme - earn £500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer,we’recommitted to ensuring our recruitment processes are fully inclusive – what this means to you is ifyou’reapplying for a job with us,you’llhave fair access to support and adjustments throughout your recruitment journey.For this position,we’reregrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions insteadin order toremove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at recruitmentteam@hastingsdirect.comprior to starting any assessments, in order that adjustments can be considered.

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: