Job Description

JD - Recovery Executive

The Recovery Executive is responsible for managing collection and recovery activities for assigned portfolios, minimizing delinquencies, and maintaining portfolio quality. The role requires regular customer interaction, adherence to bank policies, and compliance with regulatory and audit requirements to achieve recovery targets effectively.

Key Responsibilities

• Ensure the maintenance of a high-quality portfolio by minimizing delinquencies and improving collection efficiency.
• Drive collection and recovery performance within the assigned area, either independently or as part of a team.
• Engage with customers to ensure timely repayment of overdue amounts and resolution of delinquent accounts.
• Adhere strictly to MOPP guidelines, bank policies, and internal compliance standards.
• Execute recovery and collection activities in line with established banking processes and procedures.
• Maintain accurate records, reports, and documentation as per audit and regulatory requirements.
• Collaborate with internal teams and external agencies, where applicable, to support recovery efforts.
• Monitor portfolio performance and take proactive measures to achieve collection targets.
• Ensure compliance with all regulatory, operational, and audit-related guidelines.

Key Skills & Competencies

• Collection & Recovery Management
• Customer Negotiation and Relationship Management
• Strong Communication Skills
• Portfolio Monitoring
• Compliance and Audit Adherence
• Problem-Solving and Analytical Skills
• Ability to Work Under Pressure and Meet Targets
• Proficiency in MS Office Applications