Job Description

Recovery Coordinator (London)

Location: 590 Seven Sisters Road, London, N16 5HR

Working Hours: 37 hours (full-time)

Contract Type: Permanent

Salary: £28,690 - £37,126

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

HAGA is looking to recruit a Recovery Coordinator to join our dedicated team, supporting individuals affected by alcohol misuse.

As a Recovery Coordinator, you will be a key member of our multidisciplinary team, supporting individuals affected by alcohol misuse to make positive and lasting changes in their lives. You will provide person-centred, trauma-informed support, helping service users to identify their strengths, overcome barriers, and work towards their recovery goals.

You will manage a diverse caseload, offering tailored one-to-one support alongside delivering structured group programmes and psychosocial interventions. Working collaboratively with healthcare professionals, partner agencies, families, and local community services, you will ensure service users receive coordinated support that promotes independence, resilience, and long-term recovery.

This is a rewarding and varied role that requires compassion, resilience, and the ability to build positive relationships with people who may have multiple and complex needs. Every day presents an opportunity to empower individuals, reduce alcohol-related harm, and help people build healthier, more fulfilling lives.

What You’ll Do

• Manage a caseload of service users, completing assessments and developing, implementing, and reviewing personalised recovery plans.
• Deliver high-quality one-to-one key working sessions, structured psychosocial interventions, and recovery-focused group programmes.
• Carry out triage, screening, risk assessments, safeguarding, and ongoing reviews in line with organisational policies and best practice.
• Work collaboratively with healthcare professionals, partner agencies, family members, and community organisations to coordinate effective support.
• Support service users to access treatment, healthcare, education, employment, housing, and other community resources that strengthen recovery and social capital.
• Maintain accurate, timely, and confidential records, ensuring all documentation meets contractual, clinical, and organisational standards.
• Contribute to a positive, inclusive team culture and actively support service improvement, quality standards, and organisational values.

About You

We're looking for someone who is passionate about supporting people to achieve positive outcomes and who can build trusting relationships with individuals from diverse backgrounds. You will be:

• Passionate about supporting people to achieve and sustain recovery through a person-centred, strengths-based approach.
• An excellent communicator with the ability to build positive, professional relationships with service users, colleagues, and partner agencies.
• Organised and able to effectively manage a varied caseload while maintaining accurate and timely records.
• Resilient, adaptable, and confident working with individuals who may present with complex needs and challenging circumstances.
• Skilled at motivating and empowering others to identify their strengths and achieve meaningful goals.
• Committed to collaborative working within a multidisciplinary team and across external services.
• Experienced in health, social care, substance use, mental health, housing, criminal justice, or another related field, with transferable skills welcomed.

To view the job description and person specification, please click here.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-10-22