Job Description
Job Location: 27th Avenue - Phoenix, AZ 85017
Position Type: Full TimeEducation
Level: High School Diploma/GED
Travel Percentage: Up to 80%
Job Shift: Day Shift
Job Category: Behavioral Health/Social Work Terros Health is pleased to share an exciting and challenging opportunity for a Recovery Coach our West Valley location. Working as part of a team for the Terros Health’s Families FIRST program. This individual will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. They will need to be compassionate, professional, friendly, a self-starter, organized, and have good time management skills.
Families FIRST (Families in Recovery Succeeding Together) is a program that help families involved with the Department of Child Safety (DCS) who are experiencing substance abuse. This specialized treatment program assists parents in moving through the addiction recovery process.
We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day.
If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!
Recently awarded among Arizona’s Most Admired Companies in 2023 by AZ Big Media
Terros Health is now hiring for a Full-Time Recovery Coach in the Families FIRST Program
Schedule: Full-time
Mon-Fri OR Tues-Sat
Flexible to Work Weekends & Evenings
Location: 3864 N 27th Ave, Phoenix, AZ 85017
Avondale / West Valley
The Recovery Coach draws upon their personal growth experience to carry the message of hope and recovery to individuals who are referred to substance use treatment services. This position cultivates and secures a connection with the enrolled individual, while teaching personal responsibility and serving as a mentor and role model based on their previous experiences. Using evidence-based practices and strategies, the Recovery Coach may provide direct services to individuals such as: outreach and engagement, personal assistance in the completion of daily living skills, linkage to community supports, transportation, in-home services, and group facilitation.
Duties
- Initial Outreach – upon receipt of the referral from the Department of Child Safety (DCS), conducts in-person contact with the client within twenty-four (24) hours (excluding weekends and state holidays) to engage the client and provide information on the program.
- Initial Outreach – informs the client about confidentiality laws and obtains the client’s written consent to coordinate care with DCS and other involved agencies and family members through completion of the AFF Release of information. Provides a copy of the signed AFF ROI to DCS and other applicable agencies within five (5) business days.
- Initial Outreach – if in-person attempt is not successful, notifies the referring DCS Specialist within three (3) days to discuss alternatives to locating the client.
- Initial Outreach – makes a minimum of two (2) additional outreach attempts within five (5) business days of the receipt of the referral
- Initial Outreach – closes a case for reasons of Unable to Contact, Unable to Engage, or Refusal, only after a minimum of three (3) attempts have been documented in the client record within five (5) days.
- Completes and uploads required documents into DCS’ designated record keeping system within prescribed scope of work timeframes.
- Completes required documentation in client records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics.
Benefits & Wellness
- Multiple medical plans - including a no premium plan for employees and their families
- Multiple dental plans - including orthodontia
- Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
- 4 Weeks of paid time off in the first year
- Wellness program
- Pet Insurance
- Group life and disability insurance
- Employee Assistance Program for the Whole Family
- Personal and family mental and physical health access
- Professional growth & development - including scholarships, clinical supervision, and CEUs
- Tuition discounts with GCU and The University of Phoenix
- Working Advantage - Employee perks and discounts
- - Gym memberships
- - Car rentals
- - Flights, hotels, movies and more
- Bilingual pay differential
QualificationsEducation/Work
Experience:
- BHPP - High School Diploma, GED and six (6) weeks of Behavioral Health experience (volunteer experience may be accepted).
- Has one (1) year of continuous work experience.
- BHT - High School/GED and a minimum of 3 years of experience behavioral health (BH) field, including working with multi-problem families in the field of substance abuse, child welfare.
Required:
- Has received substance use treatment services (behavioral health or other type of treatment) and has completed the goals of such treatment such that the services have been closed.
- Has been substance-free for a minimum of six (6) months following treatment .
- Is a paraprofessional with training and/or certification in a substance use disorder or Recovery Coach Program (Certification training is available upon hire at Terros Health)
- Must pass background check in accordance with Terros Health and DCS requirements which includes, but is not limited to, no restraining orders within the last 36 months.
- Must have or obtain a valid Arizona Driver License, be (21 years of age) with a minimum 4 years driving experience. Must meet requirements of Terros driving policy.
- Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
- Customer service skills, especially good communication skills are needed. Ability to work independently, with flexibility, and within prescribed deadlines.
- Basic computer skills.
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
