Job Description

• Full Time, Permanent Role
• Location: Queanbeyan, NSW
• Salary $39.57 per hour + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose

Your opportunity

Join our Community Living Supports program as a Recovery Case Worker and play a vital role in helping people living with mental health challenges build independence, confidence and connection.

CLS provides short to medium term, recovery focused support for adults living in the community, with a strong emphasis on developing everyday living skills, strengthening social and community links and supporting people to progress toward their personal goals.

In this hands-on and rewarding role, you will deliver flexible, person-centered and evidence-informed support that creates positive, lasting change.

Your key responsibilities will be to:

• Provide person centred, recovery focused case management that supports participants to build independence, wellbeing and community connection
• Develop, implement and regularly review individualised, strengths-based support plans in line with participant goals
• Deliver outreach and community-based support, including assistance with daily living skills and practical needs
• Conduct intake, assessment and transition planning to support entry into and exit from the program
• Build strong, respectful relationships with participants, promoting choice, dignity and self determination
• Collaborate with internal teams and external services to coordinate holistic and effective supports
• Complete accurate case notes, reports and data entry in line with organisational, funding and compliance requirements

Requirements for success

• A related degree or diploma or minimum Cert IV in Mental Health or Peer Work
• Current valid WWCC and Drivers’ licence
• Demonstrated understanding of recovery focused, person centred practice and psychosocial support
• Experience providing case management and practical support to people with complex needs
• Strong interpersonal and communication skills with the ability to build trust and rapport
• Ability to work collaboratively with colleagues, partner organisations and community services
• Sound organisational skills, including timely documentation, reporting and use of client management systems
• A professional, values driven approach with the ability to manage complexity, ambiguity and boundaries

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you