Discovery Limited

Recoveries Team Leader

Discovery Limited  •  Onsite  •  1 hour ago
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Job Description

Discovery – Insure

Team Leader Recoveries – Short Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

The primary purpose of the Discovery Insure Third-Party Recoveries Team Leader is to oversee and manage the daily operations of the recovery process, ensuring that both business and customer objectives are met.

The role focuses on delivering maximum value to internal and external customers, while upholding Discovery Insure's core values and fostering a positive team environment.

Areas of responsibility may include but not limited to

  • Oversee all management responsibilities within the scope of the role.
  • Set clear performance goals and targets for each advisor.
  • Prioritise tasks for self and others in line with objective and business requirements.
  • Provide regular reporting to management, including updates on the operations dashboard and team performance metrics.
  • Handle escalated queries from various internal and external stakeholders.
  • Ensure all recovery escalations are managed and completed in the turnaround times.
  • Conduct regular quality audits to ensure team adherence to standards.
  • Coaching of team to enhance team performance.
  • Conduct monthly one-on-one meetings and performance reviews.
  • Drive the achievement of departmental goals and targets through effective leadership.
  • Build and maintain strong relationships with other insurance companies to support recovery efforts.

Education and Experience

Matric (Essential)

  • 4 years’ minimum experience in a recoveries and/or liabilities and/or claims role within a short term insurance environment (Essential)
  • 2 years’ minimum Team Leader experience in the Short Term Insurance sector (Essential)
  • Relevant Degree (Advantageous)

Discovery – Insure

Team Leader Recoveries – Short Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

The primary purpose of the Discovery Insure Third-Party Recoveries Team Leader is to oversee and manage the daily operations of the recovery process, ensuring that both business and customer objectives are met.

The role focuses on delivering maximum value to internal and external customers, while upholding Discovery Insure's core values and fostering a positive team environment.

Areas of responsibility may include but not limited to

  • Oversee all management responsibilities within the scope of the role.
  • Set clear performance goals and targets for each advisor.
  • Prioritise tasks for self and others in line with objective and business requirements.
  • Provide regular reporting to management, including updates on the operations dashboard and team performance metrics.
  • Handle escalated queries from various internal and external stakeholders.
  • Ensure all recovery escalations are managed and completed in the turnaround times.
  • Conduct regular quality audits to ensure team adherence to standards.
  • Coaching of team to enhance team performance.
  • Conduct monthly one-on-one meetings and performance reviews.
  • Drive the achievement of departmental goals and targets through effective leadership.
  • Build and maintain strong relationships with other insurance companies to support recovery efforts.

Education and Experience

Matric (Essential)

  • 4 years’ minimum experience in a recoveries and/or liabilities and/or claims role within a short term insurance environment (Essential)
  • 2 years’ minimum Team Leader experience in the Short Term Insurance sector (Essential)
  • Relevant Degree (Advantageous)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Limited

About Discovery Limited

Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.

Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.

We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.

Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.

Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.

With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
1992
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