Job Description

Join One of Australia’s Leading Mercantile Agencies

At Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on “The RS Way” values to ensure we are building a great place to work and delivery exceptional outcomes to our clients.

Why RS?

• Work-life balance: Core hours 9am–5pm, Monday to Friday-no weekends or late nights.
• Flexibility: Enjoy flexible work options once you’re fully onboarded.
• Recognition: Achievable KPIs and a supportive, people-focused culture.
• Career growth: Ongoing training and opportunities to advance your skills.

About the Role

As a Recoveries Officer, you'll play a vital role in our team by:

• Conducting inbound and outbound calls to customers regarding overdue accounts.
• Negotiating and establishing repayment arrangements tailored to individual circumstances.
• Maintaining detailed and accurate records of customer interactions and payment agreements.
• Processing payments and updating account statuses in relevant systems.
• Handling customer queries and complaints with professionalism and empathy.
• Acting as an extension of our client's business, maintaining their reputation and brand values.
• Ensuring compliance with Debt Collection Guidelines, Privacy Act, and company policies.

What You’ll Bring

• Minimum 12 months' experience in debt collections or recoveries (the more experience, the better!).
• Strong verbal and written communication skills.
• Excellent negotiation and conflict resolution abilities.
• High level of empathy combined with professional assertiveness.
• Strong attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Office Suite and CRM systems.
• Knowledge of debt recovery processes and relevant legislation.
• Ability to work independently while contributing to team goals.
• Satisfactory National Police Check (required).

Desirable:

• Additional collections or customer service experience.
• Formal qualifications in business, finance, or related field.
• Experience with specific CRM or collections management systems.
• Knowledge of hardship and vulnerability management processes.

Ready to Join the RS Team?

If you're motivated by results, enjoy helping customers find solutions, and want to join a team that values your growth, we want to hear from you!

Apply now and help us set the standard in professional debt recovery.

By applying, you agree to undergo a full police check.

Risk & Security Management-Activating People, Delivering Results