Job Description

Recoveries Manager

Subiaco, WA | Full Time, On Site

Lead a high‑performing recoveries function where your expertise drives capability, client outcomes and operational excellence.

We are seeking an experienced Recoveries Manager to lead a fast‑paced collections operation across a key portfolio. This is a hands‑on leadership role where you will balance commercial performance, strong client partnerships and an engaged, compliant, high‑capability team.

You’ll take ownership of day‑to‑day operational delivery while shaping the broader recoveries strategy. Working closely with senior stakeholders, peers and specialist teams, you will influence how we deliver results - ensuring we consistently exceed client expectations while operating to the highest ethical and regulatory standards.

This role offers real autonomy to design, recommend and implement initiatives that lift performance, strengthen governance and improve customer and client outcomes.

What You’ll Be Responsible For

• Operational performance & delivery Lead end‑to‑end recoveries operations, managing workflows, resources and priorities to achieve monthly targets and sustainable revenue outcomes. Analyse performance data to identify trends, risks and opportunities, using insights to optimise recovery strategies and minimise losses. Drive operational efficiency through continuous improvement of systems, processes and controls.
• Client & stakeholder partnerships - Own key client relationships, delivering clear performance updates through governance forums and regular reporting.
• Develop and present end‑of‑month, quarterly and annual reporting that demonstrates performance, insights and improvement actions. Collaborate closely with internal stakeholders to ensure service delivery aligns with client expectations.
• People leadership & culture Lead, coach and develop Team Leaders and Assistant Team Leaders to build a high‑performing, results‑driven team. Support recruitment, onboarding, performance management and capability uplift initiatives. Foster a positive, professional and accountable culture aligned to organisational values.
• Compliance, quality & risk Ensure strict adherence to legislative requirements, regulatory guidelines and internal policies across all recovery activities. Oversee complaint management, escalations and breach handling with a customer‑centric, risk‑aware approach. Partner closely with Compliance and Quality teams and participate in internal and external audits.

What You will Bring

• Proven leadership experience across front, middle and back‑end receivables, with deep knowledge of recovery strategies, tools and aged‑debt management.
• Strong understanding of consumer law, regulatory frameworks and compliance obligations within collections.
• Advanced analytical and numeracy skills, with the ability to interpret large data sets and translate insights into action.
• A demonstrated track record of leading teams to exceed KPIs and deliver strong commercial outcomes.
• Excellent communication, coaching and relationship‑building skills, with the ability to influence diverse stakeholders.
• High resilience, strong time‑management skills and the confidence to make sound decisions in a fast‑paced environment.
• Advanced computer literacy, including Microsoft Office and recovery systems.

What’s In It for You

• Lead a critical function with real influence over strategy, performance and culture.
• Design and implement improvements that materially impact efficiency, compliance and client satisfaction.
• Work closely with senior leaders and key clients on initiatives that matter.
• Enjoy a competitive salary package with performance‑based incentives that reward your impact.

To find out more about our company visit https://www.armagroup.com.au

For more information about the role available, please contact us at careers@armagroup.com.au

❤️ ARMA Welcomes Diversity

We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

Police check required for successful candidates

If you’re a driven operational leader who thrives on accountability, client success and continuous improvement, we’d love to hear from you! Apply with your Cover Letter and CV below!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.