Job Description

Records Technician
Location: Caggiano Orthodontics- 272 Parsippany Rd, Troy Hills, NJ 07054

The Records Technician is responsible for capturing high-quality diagnostic records that are essential to the orthodontic treatment planning process. This includes digital X-rays, intraoral and extraoral photos, and 3D scans. The ideal candidate is detail-oriented, technically skilled, and enjoys working closely with both patients and the clinical team.

Key Responsibilities:

• Greet patients and make them feel at ease prior to records appointments
  
• Capture diagnostic records including:
  
  • Intraoral and extraoral photographs
    
  • Panoramic and cephalometric X-rays
    
  • 3D iTero or intraoral scans
    
• Ensure image quality and accuracy of all records
  
• Upload, organize, and label patient files in the practice management system (e.g., Dolphin, Cloud9)
  
• Maintain sterilization and cleanliness of records room and equipment
  
• Assist with initial exams and new patient onboarding when needed
  
• Support clinical staff in managing patient flow and scheduling follow-ups
  
• Comply with OSHA, HIPAA, and radiation safety protocols
  
• Perform equipment checks and report any maintenance issues
  

Preferred Attributes:

• Passion for precision and technology
  
• Team-player mentality with a proactive attitude
  
• Friendly, approachable, and professional
  
• Willingness to learn and grow in a clinical setting
  

What We Offer:

• Supportive, team-oriented environment
  
• On-the-job training and development
  
• Competitive compensation
  
• Health and dental benefits, with 401k match and PTO/Holiday program
  

Requirements:

• High school diploma or equivalent (required)
• MUST HAVE RADIOLOGY CERTIFICATE
  
• Comfortable working with imaging and scanning technology
  
• Strong organizational and communication skills
  
• Ability to remain calm, positive, and patient-focused
  
• Computer proficiency and attention to digital detail