Job Description

Requisition No: 883681

Agency: Department of Health

Working Title: RECORDS TECHNICIAN - 64000978

Pay Plan: Career Service

Position Number: 64000978

Salary: $43,742.40 Annually

Posting Closing Date: 09/19/2026

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FLORIDA DEPARTMENT OF HEALTH

RECORDS TECHNICIAN - 64000978

VITAL STATISTICS

INTERNAL AGENCY OPPORTUNITY

This position requires daily in-office .

This position requires you to work on site at one of our facilities located throughout Broward County.

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DUTIES & RESPONSIBILITIES:

This is a highly complex, technical and responsible position in a very busy and fast paced environment with a high volume of public contact. This position may serve as Deputy Registrar and reports to the Record Specialist Supervisor – SES and the Chief Deputy Registrar. Incumbent is expected to communicate by phone, electronically and in person in a courteous and professional manner at all times. Incumbent must be fully knowledgeable of Chapter 382 of the Florida Statute and be able to correctly interpret these statutes in order to accurately and effectively perform the required duties. This position is responsible for collection of payment, cash, checks, money orders, and/or credit card transactions. This position is designated as a sensitive position and the position is required to maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures. This position has access to HMS for the purpose of entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments. The essential functions of this position are:

• The primary function of this position is to process Applications for Service requests from the general public, by fax, US mail, and via the online ordering system, VitalCheck, received on a daily basis. Incumbent will search, review, establish eligibility, and issue computerized birth and/or death certifications from 1930 to present. Notify all ineligible applicants and assist applicants with additional information as needed to obtain certificates. Also, provides information on amendments and paternity affidavits.
• Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately.
• All AFS requests are reviewed for accuracy, completeness, and proper payment. Records are reviewed to ensure availability (registered complete) and establishes eligibility for issuance of the certificate. Collects payments in the form of cash, checks, money orders, and credit cards for services rendered and ensures that the Daily Teller Report agrees with monies collected. Also processes AFS requests from the State Attorney’s Office, Department of Children and Families, local police departments, other official agencies.
• Responsible for the review, monitoring, and tracking of birth logs from hospitals, birthing centers, and midwives weekly. Monitor and track deaths on the Pending Late Report and death logs; contacts funeral homes, physicians, and medical examiner to ensure deaths are registered timely per the Florida Statute. Maintains current files and documents all contact or activities with hospitals, birthing centers, midwives, funeral homes/crematories, and the medical examiner, according to Florida Statutes 382.008 and 382.013.
• Serves customers and funeral home directors and staff by greeting them at the Information Window and directing them appropriately; answers phones by providing general information as it pertains to vital records.
• Responsible for accurate and timely processing of online orders for birth and death certificates through the Vital Check system. Performs other related duties as required.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge: Correct grammar usages and basic arithmetic.
• Skills: Computer, cash handling and general office equipment.
• Abilities: Communicate effectively verbally and in writing. Work independently with minimal or no supervision.
• Establish and maintain effective working relationship with others.
• Strong organizational skills, ability to work with difficult clients, ability to make judgment calls, multitask oriented and work with time sensitive tasks

MINIMUM QUALIFICATIONS:

1. Current employee of Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees)
2. A valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
3. Customer service experience.
4. Work experience handling cash, credit cards and checks.
5. Experience working with confidential information.

PREFERRED QUALIFICATIONS:

1. Experience working with Doctor’s office, Funeral Homes and Medical Examiner’s office.
2. Experience with Microsoft Office Suite (Word, Excel, PowerPoint) and strong experience creating and managing spreadsheets.
3. Experience working with birth and/or death certificates.
4. Experience with VitalChek.
5. Experience working with Vitals Statistics.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Broward County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.