RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.
Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.
But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.
While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join.
Scope:
As a Records & Information Management (RIM) Consultant, you will deliver end-to-end implementations of the RecordPoint platform across multiple customer environments.
This is a high-impact, client-facing role where you will take ownership of improving information governance, compliance, and data management outcomes You will partner closely with customers to understand their needs, design scalable solutions, and ensure successful adoption of the platform.
Operating within a fast-paced consulting environment, you will manage multiple concurrent projects while working across diverse industries and use cases. This role is ideal for a self-starter who thrives in ownership-driven environments and is motivated to leave systems, processes, and customers better than they found them.
Acting as a Subject Matter Expert in Records Management and Information Governance
Leading customer engagements and guiding adoption of the RecordPoint platform
Building strong, trusted relationships with clients and key stakeholders
Delivering high-quality consulting services aligned to customer success and compliance objectives
Staying current on industry trends across Records Management, Information Governance, and AI
Troubleshooting issues, managing tickets, and providing proactive client updates
Client Engagement
Serve as a trusted advisor, understanding client goals and translating them into actionable solutions
Conduct discovery sessions to gather and document business and technical requirements
Define success criteria and ensure alignment to client ROI and outcomes
Solution Design / Architecture
Design and implement scalable RecordPoint solutions aligned to client needs
Develop and maintain best-practice solution frameworks
Collaborate with product and engineering teams on enhancements and customizations
Implementation, Migration & Integration
Deliver end-to-end implementations, from configuration through deployment
Resolve issues quickly and effectively during implementation phases
Partner with cross-functional teams and Project Managers to ensure successful delivery
Translate business requirements into practical, outcome-driven solutions
Training & Documentation
Train customers and internal teams on RecordPoint products and best practices
Create and maintain user guides and technical documentation
Communication & Project Management
Manage multiple client engagements simultaneously in a fast-paced environment
Provide regular updates on progress, risks, and milestones
Support pre-sales activities including scoping, SoWs, tenders, and RFx responses
Experience or certification in Records Management, Information Governance, Business Information Systems, or Data/Cyber Security
3+ years of experience implementing SharePoint and/or ECM/EDRMS solutions
Experience in a client-facing consulting role or strong customer-facing background
Ability to manage multiple projects and stakeholders effectively
Strong problem-solving, communication, and solution design capabilities
Australian Citizenship required
Know more:By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/aboutor our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint
How to apply:Click the 'apply now' button send us your CV.RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers
No recruiters please, we've got this one covered.You will need to pass a police background check to be eligible for employment at RecordPoint.
Turn data chaos into data confidence with RecordPoint.
Great data governance can do great things for your organization. And we make great data governance easy. From better compliance, to more trustworthy AI outputs, and increased customer trust – it all starts with understanding the data you have, knowing the risk it presents, and managing it effectively.
Our AI-powered platform instantly classifies data and gives you complete clarity over your data estate, so you can identify and act on risk before it becomes a problem. Manage data from every system and source in one place, and pull safe, AI-ready data sets that let you leverage AI tools without compromising on privacy.
We deliver a single point of control for all your data governance needs: records management, privacy compliance, security risk detection, and more.
Ready to turn data chaos into data confidence? Get in touch to see it in action.
