Job Description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:
• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Records Analyst role resides within the Operations business unit and serves as a key partner across all departments to ensure the integrity, accuracy, and consistency of student records data. This position provides subject matter expertise in business unit data, systems, and processes while leveraging appropriate data management tools to support operational excellence. The Records Analyst is responsible for maintaining data quality, driving adherence to data governance standards, and ensuring compliance with organizational policies and regulatory requirements. Through cross-functional collaboration, this role supports informed decision-making and promotes efficient, standardized data management practices across the organization.

Location: Remote (United States)

Key Responsibilities:
• Strive to ensure the data produced by source systems are valid so downstream decisions are accurate.
• In addition to functional understanding, a knowledge of the data flows and data sources will be important.
• Play a crucial role in maintaining required business unit data standards and guidelines.
• Support business processes and manage work as a key resource.
• Review exception reports to ensure they are performing as expected and meeting the needs of the business. Ensure the data is trusted.
• Review, process, and research reports as needed.
• Download reports from shared locations, import, and upload as necessary.
• Update student records for scholarship applications based on business needs.
• Comfortable cutting through complexity and ambiguity to communicate and facilitate (e.g., help leaders visualize concepts, simplify complex scenarios, prioritize, and reach consensus).
• Familiarity with and ability to apply the appropriate data analytics, research, governance principles, methods, and tools to business challenges.
• The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. The incumbent may be required to perform other additional duties as assigned.
Qualifications:
• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• 3+ years in analyzing data records, processing applications, experience in customer service, financial services, OR an equivalent combination of education and experience.
• Must be able to navigate multiple computer systems while interacting with clients.

You’ll Stand Out If You Have:
• Prior leadership experience preferred.
• Ability to understand the data acquired and present findings to leaders.
• Outstanding relationship management, communication, teamwork, and influence skills.
• Ability to frequently move onto different tasks as organizational priorities change.
• Implementation/execution (time management, multi-tasking, organizing projects and people).

Key Competencies:
• Time management: complete diverse activities under deadlines while delivering quality results.
• Strong organizational skills and attention to detail; able to follow through.
• Detail-oriented, organized, and analytical.
• Strong, soft skills with the ability to relate to others.
• Self-motivated and can work independently as well as in a team environment.
• Works well under pressure, professional demeanor, and effective communication skills (verbal and written).
• Judgment and decision-making; problem-solving.
• Interpersonal skills: negotiating, listening, diplomacy, and tact.
• Ability to demonstrate high emotional intelligence in the following four areas: Empathy, Self Awareness, Self-Management, Relationship Management
• Ability to demonstrate strong reasoning, analytical skills, discretion, and independent judgment.
• Ability to review and comprehend operational and functional aspects of data.
• Ability to quickly gain deep knowledge of responsible operational areas, including understanding processes, rules, and requirements.

Interview Process:
• Veriff Identity Verification
• Recruiter Video Interview
• Panel Video Interview with Senior Managers, Operational Records Management
• Video Interview with Vice President, Head of Operational Records

Why you’ll love working here:
• Award-Winning Culture:
We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:
• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.

Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.