Job Description

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment.

Cavender Subaru of Norman, a Cavender Auto Family dealership, is currently seeking a talented Reconditioning Manager to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Why Work at Cavender Subaru of Norman:

• Salary based on experience + commission based on performance
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing:

• Lead and manages the team to maximize performance and efficiency
• Professionally addresses all customer, operational, and performance concerns
• Meets regularly with the GSM/Used Car Manager to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction
• Ensures technicians possess the necessary skills, resources, equipment, and information to provide quality service
• Educates new employees on their role, expectations, policies, processes and procedures
• Conducts performance reviews ensuring employees know their strengths and opportunities for improvement
• Identifies performance issues and develop and implement plans to address them
• Administration
• Implements accurate estimate & invoicing processes
• Maintains equipment and adequate supplies
• Manages and enforces company policies
• Managed repair follow-up for pre-owned vehicles by tracking shop progress, maintaining the department's Google tracking document, and communicating timely updates to customers, including pickup notifications when repairs were complete.
• Schedule, perform and deliver customer vehicles with "WE OWE" work to be performed

Here is what you will need:

• Clear understanding of the reconditioning department process including being familiar with Vehicle Delivery Inspection of Both New and Used Vehicles, Transportation Claims, Generating & Tracking of open repair orders and any open and outstanding safety recalls
• The ability to lead a high producing team
• proven experience as Service Advisor. a Drive/Service Manager, or Reconditioning Manager
• Minimum of 3 years' experience
• High School Diploma/GED is required
• Successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license
• Automotive dealership service experience &/or certifications is a plus.