Job Description

In this position, incumbent will manage, write, and track all Reconditioning, PDI, and Inventory Recall’s. Responsible for communication, work allocation, supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. An ideal candidate will have strong customer service skills with the motivation to achieve goals.

The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles. The Reconditioning Manager’s goals are to produce:

• Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line.
• Increased Service/Parts Internal Gross, managing the Recall, Reconditioning and PDI process.

Responsibilities

• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
• Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed. Estimate must be sent to via email to Sales Management Team for approval.
• All repairs shall be on single repair order and closed by next business day of work completion.
• Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.
• Perform QC’s for Jaguar and Land Rover and record findings using the SEF tool.
• Insure each CPO criteria is fulfilled, consistent with OEM and WHAG Standards.
• Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.

Qualifications

• High school diploma or general education degree (GED) required.
• Clean driving record and valid Driver License as this position operates motor vehicles.
• Flexibility to work various hours and weekends.
• Excellent communication skills both oral and written.
• Proper email and telephone etiquette.
• Must be comfortable with public communication.
• Intermediate level of competency using Microsoft Office Suite.