Job Description

About the Team

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong. The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools. In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

About the Location

Collaborative Work Environment:At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

The Reconciliation Specialist is responsible for the preliminary review of supporting documentation for common area maintenance, real estate tax, and insurance expenses across a portfolio of approximately 1,700 properties. The role supports the review of approximately $810 million in occupancy costs and more than 6,000 billed expenses each year, builds positive relationships with landlords, and helps ensure lease requirements are met accurately, on time, and within established budget parameters.

Major Responsibilities

• Collect, review, and verify supporting documentation against lease requirements and prepare audit packets for Lease Analysts covering common area maintenance, insurance, real estate tax, landlord gross leasable area calculations, tenant rolls, and other required documentation.
• Maintain reconciliation tracking and monitoring tools, including spreadsheets and reports.
• Enter and update data related to common area maintenance, insurance, and real estate tax reconciliations.
• Assist with the preparation and requisition of payments for annual budgets that result in increases or decreases to monthly common area maintenance, insurance, and real estate tax payments, in accordance with lease requirements.
• Respond to landlord inquiries regarding reconciliation audits, payments due, and credits taken.
• Proactively contact and follow up with landlords to obtain required triple-net (NNN) documentation.
• Research and prepare NNN information for estoppels and consent requests in connection with landlord refinancing or property sales.
• Assist with the annual recovery process by identifying locations with remedies outlined in the lease, preparing landlord correspondence, and following through to obtain outstanding items.

Scope of Responsibility

This position performs preliminary document review, data maintenance, payment preparation, landlord follow-up, and recovery support using established lease requirements and procedures. Matters requiring complex lease interpretation, formal audit conclusions, or resolution of escalated landlord disputes are referred to Lease Analysts or other appropriate partners.

Education & Experience

• Associate’s degree or 2 years of relevant experience in lease administration, accounting, commercial real estate, reconciliation, accounts payable/receivable, or a related operational role.
• Prior experience reviewing financial documentation, reconciling expenses, or working with lease-related data preferred.

Skills & Competencies

• Ability to review supporting documentation and apply lease requirements accurately.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational, communication, and follow-up skills.
• Ability to handle large volumes of information and prioritize efficiently and effectively.
• Ability to maintain spreadsheets, reports, and reconciliation tracking tools.
• Ability to manage multiple priorities and meet established deadlines.
• Ability to build effective working relationships with landlords and internal business partners.

Systems & Tools

Microsoft Excel, Tango, Syncplicity, or similar real estate systems preferred.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “ Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.