Position Responsibilities
• Perform daily reconciliations of securities holdings, cash balances, and cash transactions across investment portfolios to ensure accuracy and completeness.
• Investigate and resolve reconciliation discrepancies by partnering with internal stakeholders, custodians, and external service providers.
• Monitor and review reconciliation exceptions, ensuring timely resolution and adherence to service level agreements (SLAs).
• Support business governance activities through reporting, analysis, and participation in team and stakeholder meetings.
• Identify opportunities to improve processes, strengthen controls, and enhance operational efficiency through automation and continuous improvement initiatives.
• Participate in projects, system enhancements, user acceptance testing (UAT), and other transformation initiatives impacting investment operations.
• Maintain accurate documentation and support audit, compliance, SOX, and regulatory requirements.
• Provide guidance, knowledge sharing, and support to junior team members and new hires when needed.
Required Qualifications
• Bachelor's Degree in Finance, Accounting, Investments, Business Administration, or a related field.
• Minimum of 3 years of experience in reconciliation, investment operations, securities administration, banking, or a related financial services environment.
• Strong understanding of investment products, securities instruments, cash management, and financial transactions.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written English communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment while meeting deadlines.
Preferred Qualifications
• Experience in investment accounting or investment operations.
• Knowledge of reconciliation and investment platforms such as SimCorp Dimension, Bloomberg, DUCO, or custodian reporting systems.
• Experience with Power BI, Power Apps, VBA, robotics, automation tools, or data analytics solutions
• Professional certifications such as CISI or equivalent investment-related credentials.
• Experience supporting process improvement, transformation, or automation initiatives.
• Exposure to audit, regulatory, compliance, or SOX-controlled environments.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com
Working Arrangement
Hybrid
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
For Manulife terms of use, please visit http://bit.ly/SM_Terms
