Job Description
Become part of the Parker Poe team that – for more than a century – has represented many of the Southeast’s largest companies and local governments. We are a tight-knit firm that values the person beyond the lawyer or professional. Because of this, in addition to structured integration efforts, you will find that mentorship, professional development, and internal referrals happen organically. If you want to join a collaborative team providing sophisticated legal services – without losing sight of our calling to give back to our communities – this is the place to be.
The Receptionist/Office Assistant is responsible for front desk reception, hospitality, mail, and print/copy duties for the Atlanta, GA office. This role handles incoming calls and visitors to ensure an excellent client experience for internal and external guest. Responsibilities also include handling mail, packages, print, and copy jobs for the office.
The Receptionist/Office Assistant is a non-exempt, in-office administrative position that reports to the Atlanta Office Administrator. There are no direct reports to this position. This role works a daily 8-hour shift, Monday through Friday, with occasional overtime or weekend work as needed for events or other duties.
Primary Duties and Responsibilities:
• Answer a multi-line telephone system for eight hours per day. Determine the purpose of calls, answer general questions and relay information, and transfer calls to appropriate personnel.
• Greet clients and guests in a courteous and professional manner and assist them with their requests. Monitor visitor access. Issue guest and vendor badges and validate parking when required.
• Serve as the central point of contact for office print and copy needs. Operate machines, prioritize incoming jobs, and ensure they are handled accurately and timely. Maintain supplies for the copy center and monitor the printer/copiers to ensure all documents are handled appropriately.
• Handle incoming mail, packages, and courier duties. Receive and sign for documents and package deliveries. Route mail to the correct resource and maintain a daily log of all incoming packages and documents.
• Handle courier requests as needed, including lunch pickups and delivering or retrieving documents from clients, courts, or related facilities for filings and other legal matters.
• Coordinate the use of all conference rooms. Schedule and reserve rooms as requested by attorneys and staff.
• Set up conference rooms with the appropriate arrangement of tables and chairs for each meeting or event. Monitor and handle change requests. Coordinate any catering or supply needs. Assist with audio-visual set-up and troubleshooting.
• Ensure the front reception area, conference rooms, and kitchen areas are clean, stocked, organized, and maintained throughout each day for client and guest visits.
• Provide additional administrative assistance to multiple departments when needed.
• Other general administrative duties as assigned by the Office Administrator or attorneys.
Requirements:
• High School Diploma/GED and two years of related experience in a professional environment required, or the combined equivalent of education and experience.
• Front desk experience with use of a multi-line phone system.
• Excellent customer service and communication skills.
• Possess basic proficiency in Microsoft Word and Outlook; working knowledge of MS Excel preferred.
• Ability to handle multiple tasks simultaneously in a fast-paced environment and use resources efficiently.
• Familiarity with basic office equipment and procedures, as well as mail and packages.
• Ability to bend, stoop, and lift up to 15 pounds and move tables, chairs, and equipment.
• Valid driver’s license with a clean driving record.
Parker Poe is an Equal Opportunity Employer and makes recruitment, employment, promotional and all other personnel decisions without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
