Job Description

• Greet and welcome clients, visitors, and guests in a professional and friendly manner.
• Manage incoming calls, emails, and inquiries; direct them to appropriate departments or personnel.
• Assist with preparing reports, presentations, and correspondence.
• Support office operations, including supply management, vendor coordination, and facility requests.
• Serve as the first point of contact for client queries and ensure timely responses.
• Coordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficiently.
• Track, log, and follow up on client service requests to ensure resolution.
• Assist in handling complaints and escalations professionally, ensuring client satisfaction

Key Relationships:

• Work with Property Management to communicate client requests, maintenance issues and property updates.
• Coordinate client appointments and documentation with the Sales Team
• Coordinate with Legal Team to facilitate document signing, filing, and client communication on legal matters.
• Work with CRM Team to ensure client data accuracy, service updates, and feedback loops.
• Communication within the department/intradepartmental:
• Provide factual info. within the department or to others/ Predefined tasks.
• Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others.
• Coaching, motivating, and directing others to meet objectives.

• Influence and build relationships. Mark the checkbox(es) based on the nature of communication.
• Provide factual info within the department or to others/ Predefined tasks.
• Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others.

Requirements

Qualifications:

Bachelor’s degree in business administration, Hospitality, or related field preferred.

Work Experience:

• 1 year of experience in a reception, front office, or administrative role is preferred.
• Experience in real estate, property management, or customer service is an advantage.
• Effective Communication Strong interpersonal and communication skills (verbal and written).
• Professional appearance and demeanor with excellent customer service orientation
• Multitasking and organizational skills with strong attention to detail.
• Ability to handle confidential information with discretion
• Problem-solving skills and proactive approach to tasks.
• Team player with the ability to work independently when required.
• Specific Knowledge Required: (Strong/ Basic knowledge)
• Proficiency in English (written and spoken) is a must.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems