Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!
This job posting is for a current vacancy.
The Role:
Medcan is recruiting for a part timeFront Desk Associate / Clinic Flow Coordinator at our York Millslocation! The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional organizational skills. The roleis responsible formonitoring andfacilitatingthe flow of patients through our Year-Round Care clinic as well as coordinating with other clinic staff to ensure exceptional delivery of service.
What You'll Do:
Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments.
Processing payments for appointments and products.
Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery.
Ensure clients receive maximum value time during their visit.
Providing exemplary and engaging customer service.
Interact with Clients by using discretion, professionalism, and accuracy.
Escorting patients to and from treatment rooms and waiting areas.
Making reminder appointment calls to clients.
Providing Coffee and Beverages to Clients in the lounge.
Constantlymaintainingthe lounge and attending to clients.
Managing wait times with clients and updating them withaccurateinformationregardingtheir appointments.
Open and close procedures including next-day preparation.
Responding to all client issues and inquiries.
Foster client/clinic loyalty by creating memorable experiences.
Problem-solving in a fast-paced environment.
Ensure compliance with all service metrics.
Respond to client issues and inquiries.
Administrative and Physician support asrequired
What You'll Need:
Availability for 2 shifts per week (every 2nd Saturday and 1-2 weekday shifts per week) during clinic hours.
Prior experience in a similar role.
Four Star Hotel or luxury spa experience is an asset.
2 years of healthcare experience is an asset.
Education in health or a related discipline is an asset.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Intermediate level skills in MS Office.
Exceptional customer service skills.
Ability to multitask.
Ability to work well in a team environment.
Ability to foster relationships with other teams and practitioners.
Ability to travel to Toronto for the first 2-week training program and occasional training thereafter.
This is a part-time position working 2 shifts per week (every 2nd Saturday and 1-2 weekday shifts per week) during clinic hours.Location– MedcanYork Mills4120 Yonge St
Position Pay Range
$23.00 - $31.62 CAD per hour
Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.
Notice to Candidates: Recruitment Fraud
Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.
If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.
Diversity, Equity and Accessibility:
Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.
AI Use Disclosure – Opportunities at Medcan
Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com
Medcan is a global leader in proactive health and wellness services and is devoted to providing care for individuals, families and employers that is grounded in the latest evidence-based practices, technologies and treatments. Our team of medical experts unites to provide transformational specialty and primary care to achieve more for you and your health.
Medcan’s flagship Annual Health Assessment is a comprehensive, physician-led analysis of your current health and wellness as well as your future risk for developing disease. We provide our clients with personalized plans and help them take action through our comprehensive ecosystem of services, along with convenient in-person and virtual ongoing care.
Located in downtown Toronto (150 York St.), Oakville (2275 Upper Middle Rd.), Collingwood (40 Huron St.), and Muskoka (seasonal – 84 Joseph St.) Medcan is here to give you more control over your health and to help you live well, for life. Learn more at www.medcan.com.
