Department

Patient Services Department

Entity

Aga Khan University Hospital, Nairobi

Location

Nairobi, Kenya

Introduction

Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

The Receptionist will maintain the reception area and provide high quality front office administrative and customer care services to patients, staff and the public by receiving and addressing inquiries in a professional manner, while accounting for all daily financial transactions processed at the front desk/patient reception.

Responsibilities

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk.
• Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
• As a cashier, maintain a manual invoice and receipt process.
• Admission of patients and collection of IP deposits.
• Ensure patients are registered accurately using the correct patient identifiers.
• Monitor down time and ensure data protection procedure in the event of a system failure.
• Account for and balance all monies collected from patients on daily basis.
• Verify and confirm credit services that are applicable to corporate employees in accordance with account entitlement details.
• Ensure the pre-authorizations are duly completed by the physician and sent for approval within 24hours.
• Verify patient data in the computer system and maintain accuracy in billing.
• Conduct patient biometric registration.
• Maintain current and accurate contact numbers of patients.
• Ensure realistic appointments are booked and rescheduling is done and communicated on time.

Requirements

• Diploma in Front Office Administration/ Business Administration or equivalent
• Minimum of 1 year working experience in a front office service area.
• Proficient in MS Office applications.
• Excellent customer service skills
• Ability to multi-task and detail oriented
• Good communication and interpersonal skills