Job Description

Join The Nelson Trust and Make a Difference

Are you organised, approachable, and passionate about supporting women to achieve positive change? The Nelson Trust is looking for a Receptionist/Administrator to become the welcoming face of our Cwm Taf Women's Centre in Pontypridd.

This is an exciting opportunity to join a dedicated, trauma-informed team that supports women facing multiple disadvantages, including housing issues, substance misuse, mental and physical health challenges, financial difficulties, previous trauma, and involvement with the criminal justice system.

About the Role

As Receptionist/Administrator, you will play a key role in ensuring the smooth day-to-day running of the centre. You will provide a professional reception service, coordinate administrative processes, support centre operations, and help create a welcoming, safe, and supportive environment for women accessing our services

Key Responsibilities

• Welcome clients, visitors, and partner agencies to the centre.
• Manage incoming calls, enquiries, messages, and correspondence.
• Coordinate daily attendance, safeguarding discussions, and meeting administration.
• Support health and safety processes, including visitor logs, fire safety checks, and accident reporting.
• Maintain confidential records and administrative systems.
• Coordinate referrals and liaise with external agencies and partner organisations.
• Support centre events, meetings, and group activities.
• Manage office supplies, petty cash, deliveries, and general centre administration.
• Help ensure the safety and wellbeing of clients, staff, and visitors within the centre.

About You

We are looking for someone who is:

• Experienced in using Microsoft Office, including Word, Outlook, and Excel
• Highly organised with excellent attention to detail
• Able to manage a varied workload and work independently
• An excellent communicator with strong interpersonal skills
• Able to work collaboratively within a busy team environment
• Flexible, professional, and comfortable managing competing priorities and interruptions
• Committed to maintaining confidentiality, safeguarding, and promoting equality and diversity

Desirable

• Experience using databases or case management systems.
• Experience within the charity, health, social care, or community sector.
• Experience using design software such as Photoshop, InDesign, or Publisher.
• A proactive approach and willingness to improve processes.

Why Join The Nelson Trust?

At The Nelson Trust, we are committed to providing gender-responsive, trauma-informed support that empowers women to build brighter futures. You'll be joining a supportive team where your contribution will have a direct impact on the lives of women across Cwm Taf and the surrounding communities.

Additional Information

This role is subject to an Enhanced DBS check due to working with vulnerable adults and children. This post is exempt under Schedule 9, Part 1 of the Equality Act 2010 and is therefore open to female applicants only. Successful applicants will also be required to complete a three-month probationary period.

Ready to make a positive difference? Apply today to join our team in Pontypridd.