Job Description

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

NHS Band 2: Salary £25,272 pro rata per annum

(actual Salary: £12,636 per annum)

Hours per Week: Part time 18.75

Working Pattern: Monday to Friday (8.30am Start)

Contract Type: Permanent

Location Base: St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG

Would you like to be the first point of contact for the People Services (Human Resources) (HR) Department? Would you like a varied role where no two days are the same? If you have answered yes, then please apply!

The receptionist/administrative assistant at our People Services (HR) Department at St Mary’s Hospital, Isle of Wight is very important as you will give the first impression at our department, whether face to face, on the telephone, or over an email. You will need excellent communication skills to interact with a diverse range of people to ensure we provide the best customer service to internal and external stakeholders. The role will require someone who is friendly whilst professional and can work calmly in an organised, methodical manner.

The role is predominately working at Isle of Wight, but there may be times when you are required to work from our Corporate Hub office at Lakeside, Portsmouth as part of our Single Corporate Service.

You will receive full training in this role and will be fully supported with regular supervision and performance appraisal. Training and progression is encouraged to provide you with the skills to achieve the full potential in your career.

Here at People Services (HR) Department we have our own Working Group and Social Planning Committee as every voice does matter and we want to make our department the best place to work. Our number one priority, alongside caring for our patients, is our staff.

Main responsibilities:

• To provide a reliable, comprehensive reception/administration service for the department at IWT (and shared service at Lakeside).
• To provide an efficient, customer focused service, to visitors or callers to the department, dealing with enquiries promptly, taking action as necessary and directing accordingly.
• To provide administrative support to the Office Manager as required.

For further information please see enclosed

Qualifications

Essential

• GCSE’s (or equivalent) - English essential

Desirable

• BTec Level 2 Business Administration (or equivalent)

Experience

Essential

• Evidence of previous experience of working in a customer services environment

Skills and Knowledge:

Essential

• IT skills (Microsoft Office)
• Excellent verbal and written communication skills
• Customer/personal awareness (social intelligence skills)
• Organisational skills
• Ability to multitask and able to work accurately under pressure within timeframes

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026