Job Description

Posting number: 17247

Department: Domestic Relations Office

Job classification: Customer Service Representative

Posting type: Open

Categories: Clerical & Data Entry, Customer Service, Communications

Summary

20250605065752_Domestic Relations Logo.jpg

Duties and Responsibilities:

• Screen incoming customer calls according to departmental procedures in a courteous manner. Provide information to the public and refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner.
• Instruct clients on the registration process for Supervised Visitation and Self-Represented Litigant (SRL) services.
• Maintain the reception area, including greeting clients, assisting with paperwork/applications, scanning of supporting documents, monitoring customer's/children behavior, managing the television and organizing the chlidren's toys.
• Receive cancellation phone calls, and other calls regarding visitation services.
• Enter events in Automon when taking any action on a case. Act as support when caseworkers are out, including calling clients about cancellations fees or intake scheduling.
• Observation Reports - Entering all Reports on Automon in their case file when received.
• Administrative Hold Cases - Close files after one year in Automon and file a letter with the Court advising of closure. Close cases with fees due by notifying client of fees due in formal Demand letter.
• Surveys- Send out Quarterly surveys to all custodial and visiting parents for the VOCA grant.
• File certifications and notice of completion with the court.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Examples of duties

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 50 W.P.M. and 90% accuracy.

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test

Please see testing instructions in the General Information section below.

Education and Experience:

• High School Diploma or GED equivalent from an accredited educational institution
• Two (2) years customer service, secretarial or receptionist experience required.

Knowledge, Skills, and Abilities:

• Bilingual English and Spanish Required.
• Strong communication and telephone skills.
• Good research and filing skills.
• Proficient use of Microsoft Office applications.
• Ability to learn and become proficient in various software and web applications.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Supplemental information

Register Online for the HRT Clerical Skills Test using the following link:

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test

• Click the above link to the HRT Clerical Skills Test registration page.
• Click on "Apply" to submit your request for testing.
• You will receive a test invitation and instructions via e-mail within 48 hours.
• You will have no more than 5 business days to access and complete testing.
• Your score will be automatically uploaded to your application.
• The test may be taken once every 30 days.
• Most recent test scores are retained for up to 6 months.

Position Type and Typical Hours of Work:

• Regular Full-time
• Monday - Friday | 8:00 A.M. - 4:30 P.M.

Salary:

• $22.78 Hourly
• Based on 26 Pay Periods
• Plus benefits

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.