Job Description

Staff designated at Dickinson Wright PLLC (“the Firm”) as Receptionist/Administrative Assistant are under the general supervision of the Office Administrator and according to established policies and procedures, perform a variety of administrative and clerical support duties, as assigned. Responsibilities include maintaining contact with attorneys, staff and clients of the Firm and handling administrative functions for the reception desk.

Essential Duties and Responsibilities:

Essential duties and responsibilities of staff designated as Receptionist/Administrative Assistant at the Firm include but are not limited to:

1. Receive telephone calls and communicate with attorneys and staff. Operate a multi-line telephone console in order to relay incoming, outgoing, and internal calls;
2. Communicate with attorneys and clients via email and/or telephone;
3. Receive clients and visitors and ensure proper clearance and routing of such parties in accordance with Firm policies, maintain good public relations with clients, observe confidentiality of attorney-client relationship;
4. Read, sort and date incoming mail. Ensure that outgoing mail is timely delivered. If necessary, route mail to specific service and follow-up on timely delivery;
5. Assist with faxing, copying, and other needs, as required;
6. Receive and record deliveries to the office and/or individuals within the office and route them accordingly to the proper recipient;
7. Maintain records of packages left at front desk for pick-up;
8. Schedule and maintain records for utilization of conference rooms. Request special set-up of conference rooms and place or coordinate orders for meals and refreshments, as needed;
9. Maintain neatness of lobby and reception area;
10. Responsible for placement and follow-up of facilities management service calls to the landlord’s maintenance representative;
11. Support clients, attorneys and other staff members by performing an administrative role and handling detail-oriented and critical tasks;
12. Open new files, requests conflict of interest checks and maintain client and general files, maintain records and filing systems.
13. Draft and submit expense reports and invoice payment requests including, but not limited to, association dues, cell phone reimbursement requests, office supply reimbursement requests, and travel reimbursements;
14. Perform overflow typing, filing or photocopying as time permits and as requested by other attorneys or the personnel director.

Qualifications, Skills and Abilities Required:

Receptionist/Administrative Assistant must:

1. Have approximately one to two years’ experience;
2. Proficiency with the Microsoft Office Suite of software solutions;
3. Work closely with the attorneys and support staff to facilitate a seamless flow of information;
4. Possess the ability to read and write in order to proofread typed material for grammatical, typographical or spelling errors;
5. Possess the ability to organize and prioritize numerous tasks and complete them under time constraints;
6. Possess interpersonal skills necessary in order to communicate and follow instructions effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact;
7. Possess the ability to be detail-oriented and handle multiple tasks simultaneously;
8. Work occasionally requires a high level of mental effort and strain while producing a high volume of information performing other essential duties;
9. Work occasionally requires more than 40 hours per week to perform the essential duties of the position; may require irregular hours.

Working Conditions:

Normal law office environment with little exposure to noise, dust, temperature.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.

Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.