The role:
AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible to manage the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.
Key responsibilities:
Greeting, welcoming, and escorting the guests to the different rooms.
Answering incoming calls and emails.
Addressing questions and complaints.
Servicing of amenities during the waiting time.
Creating sales opportunities, promoting and upselling.
Who you are:
Experience in the hospitality industry.
Professional English level is required.
You are completely customer-oriented and have excellent interpersonal skills.
Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.
Shift patterns:
Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
Operating hours start at 7:00 AM and end at 11:30 PM. Shifts are a maximum of 8.5 hours (including break). Operating days are Monday to Sunday, including bank holidays.
Why you should join us:
Permanent contract and working hours.
Hourly rate: Your hourly rate will be £13.41
Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays.
Career progression: Explore career progression opportunities within our team.
Discounts Benefit from 30% off our AIRE experiences worldwide.
Complimentary gym access.
Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
Enhanced maternity and paternity pay and time off.
Birthday gift: Enjoy an AIRE experience on your birthday!
Employee of the month benefits.
Canteen perks Access to coffee and fruits at our canteen.
Referral program: Get rewarded for referring potential colleagues.
Pension contribution: AIRE will contribute to your pension scheme.
Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
Extra days holiday based on years of service.
About us:
AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.
At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.
The London venue:
You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the centre of globally acclaimed cities.
We strive to create spaces and moments meant to balance and relax the body and mind, following ancient traditions of well-being. Using water as our key element, accompanied by sets of treatments and massages, curated to pursue and cherish a lifestyle of stillness and enjoyment. We have grown exponentially, under the basis of creating an immersive experience, into a world of calm and ease. We were born out of the desire to link the pleasure of indulgence with the opportunity to bask in a different world.
From the atmosphere, the music, candle lit rooms, or the Orange Blossom scent present in each corner of AIRE, every little detail is meant for complete peace and wellbeing. AIRE is unique from any other experience, since it is based in restored historical buildings spread across the globe, which are fundamentally full of magic and luxury.
AIRE Ancient Baths has an international presence with 8 established AIRE Locations in New York's Tribeca and Upper East Side neighbourhoods, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria and Vallromanes. We are already looking into the future and moving onwards, with our soon to be opened locations in Toronto and Los Angeles. We are, once again, eager to take our philosophy of well-being and relaxation wherever we go.
