Job Description

Hotel Receptionist

Full-Time | £27,000 per annum | 42.5 hours per week inc breaks

Why Join Us?

We are committed to creating an engaging, supportive, and enjoyable workplace where our people can develop and grow. In return for your hard work, you can expect:

• Employee discount on food and drinks
• Free meals during shifts
• Free on-site parking
• Discounted hotel and lodge stays (after 6 months' service)
• Golf membership (after 6 months' service)
• Ongoing training and development
• Genuine career progression opportunities
• Open and supportive management team
• Equal distribution of card gratuities, paid monthly through payroll

Looking for a Career in Hospitality?

This is an excellent opportunity for someone with a naturally friendly, confident, and customer-focused personality to build a career in hospitality.

While previous hotel reception experience is beneficial, it is not essential. We are happy to train the right person who has a positive attitude, enjoys working with people, and is passionate about delivering exceptional customer service.

If you are someone who enjoys meeting new people, creating memorable guest experiences, and being the welcoming face of a busy hotel, we'd love to hear from you.

The Role

As Hotel Receptionist, you will be the first point of contact for our guests and play a key role in ensuring every visitor receives a warm welcome and outstanding service throughout their stay.

This is a varied position that combines reception duties with guest service responsibilities, making it ideal for someone who enjoys a fast-paced, people-focused environment.

Key Responsibilities

• Welcome guests and manage check-ins and check-outs professionally and efficiently
• Handle guest enquiries, requests, and complaints with confidence and care
• Manage reservations, room allocations, and booking amendments
• Coordinate restaurant, leisure, corporate, and event bookings with internal teams
• Provide information about facilities, services, and local attractions
• Answer telephone calls, take messages, and direct enquiries appropriately
• Maintain a professional and organised reception area
• Support administrative tasks as required
• Work closely with housekeeping and maintenance teams to ensure an excellent guest experience
• Assist within the hotel lounge and bar, including serving coffees, food, and beverages

What We're Looking For

Above all, we're looking for personality, enthusiasm, and a genuine passion for customer service.

You'll be successful in this role if you have:

• A warm, friendly, and professional approach
• Excellent communication and interpersonal skills
• The ability to build rapport and trust with guests quickly
• A positive attitude and willingness to learn
• Strong organisational skills and attention to detail
• Confidence working in a busy, customer-facing environment
• The ability to multitask and remain calm under pressure
• A proactive approach to problem-solving
• High personal standards and pride in delivering great service

Experience

• Previous reception or hospitality experience is advantageous but not essential
• Full training will be provided for the right candidate
• Strong customer service experience from any customer-facing background will be considered

Working Hours

This role requires flexibility, including:

• Evenings
• Weekends
• Public holidays

You will be joining a close-knit team where everyone works together to deliver exceptional guest experiences.

About the Business

We are an established, independent leisure and hospitality destination set within stunning countryside surroundings. Our facilities include a hotel, golf course, restaurant, sports bar, and event spaces, attracting a wide range of leisure, corporate, and event guests throughout the year.

This is an exciting opportunity to join a growing business that is passionate about delivering exceptional service and creating memorable experiences for every guest.

Additional Information

• Own transport is required due to location
• Two employment references will be required
• Any offer of employment will be subject to satisfactory reference checks

About Chefs for Chefs

Chefs for Chefs are committed to promoting equal opportunities regardless of age, gender, religion, belief, race, sexuality or disability.

We operate as both an employment agency and an employment business.

You can find a wide selection of vacancies on our website.