Job Description

Position Summary

Create the confidence that begins every pet’s stay. As a Wooflands Receptionist at Wooflands Pet Care Center in McMurray, you will shape the guest experience through warm hospitality, accurate reservations, thoughtful communication, and precise coordination of pet care services. Your attention to detail and ability to anticipate needs will help guests feel their pets are in capable hands while giving you the opportunity to build valuable expertise in luxury hospitality, guest relations, and front-desk operations.

What You Will Create

• A welcoming arrival and departure experience through personalized service, accurate guest information, and thoughtful coordination with the teams caring for each pet
• Seamless access to the right pet care experience by coordinating reservations, grooming and daycare appointments, activities, group programs, and related guest needs
• Confidence in each pet’s readiness for service by verifying required vaccinations and coordinating documentation with owner-provided veterinarians
• A precise and trustworthy financial experience through accurate billing, payment processing, daily accounting, closing reports, and end-of-shift reconciliation
• Stronger department performance by identifying opportunities to recommend appropriate services and upgrades, support retail sales, and contribute to inventory and sales goals
• Clear communication that keeps guests, service providers, and colleagues informed through responsive calls, messages, accurate information, and thoughtful follow-through
• A polished front-desk environment through organized records, accurate data entry, cleanliness, and attention to current department and resort information
• A strong foundation for a hospitality career by developing expertise in guest relations, reservations, service recovery, financial accuracy, sales, and operational coordination

What You Can Expect

• A highly visible front-of-house role where your service and attention to detail directly shape the experience of pets and their owners
• A dynamic environment blending guest relations, reservations, service coordination, retail, and financial responsibilities
• Frequent interaction with pet owners, veterinarians, service providers, and colleagues, creating opportunities to strengthen communication and relationship-building skills
• Regular use of reservation, front-desk, data-entry, cash-handling, and accounting systems
• A fast-paced operation where composure, accuracy, organization, and follow-through are essential
• A physically active environment requiring extended periods of sitting or standing and the ability to lift and carry up to 40 pounds
• A flexible schedule that includes days, evenings, weekends, and holidays based on operational needs

What You Bring

• A genuine hospitality mindset and the ability to create confidence through warmth, professionalism, and knowledgeable service
• An organized, detail-focused approach that keeps reservations, guest needs, financial transactions, and changing priorities moving accurately
• Strong communication skills that help you build positive relationships with guests, service providers, veterinarians, and colleagues
• Sound judgment and composure when responding to questions, concerns, unexpected situations, or competing demands
• Pride in accuracy and accountability, particularly when handling guest information, reservations, payments, and service details
• Initiative to anticipate needs, follow through on commitments, and contribute wherever support is needed to keep the operation moving
• Curiosity and willingness to learn new systems, procedures, and aspects of the pet care operation
• A positive, dependable approach to teamwork and the energy to remain engaged throughout an active and varied workday

Qualifications

• High school diploma or equivalent
• Prior desk, customer service, or recreational experience preferred, with basic computer skills
• Ability to learn and accurately perform reservation, data-entry, cash-handling, and accounting procedures, including basic mathematical functions
• Ability to communicate effectively in written and verbal English
• Ability to sit or stand for extended periods and lift and carry up to 40 pounds
• Availability to work days, evenings, weekends, and holidays

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.

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