Job Description

The Wellness Centre Receptionist is often the first point of contact for clients and visitors to the Wellness Centre. The Wellness Centre Receptionist utilizes a trauma informed approach to support and triage clients accessing the Wellness Centre appropriately. Answering incoming phone calls and inquiries from clients, volunteers and staff is primary to this role as is connecting clients to appropriate resources.

Employment Type: Full Time

Schedule: Monday to Friday, 8:00AM to 4:00PM

Reporting to: Senior Director, Health and Wellness

Estimated Salary/Wage: $51,000.00

City: Kamloops

Number of Positions to Fill: 1

RFR #: 2375

DUTIES AND RESPONSIBILITIES:

• Greet clients and visitors to The Mustard Seed.
• Triage and book appointments for clients with programs as needed.
• Process referrals for all clinical and non-clinical services at the Wellness Centre.
• Ensure computerized appointment system is up to date.
• Respond and/or redirect all patient and visitor requests accordingly.
• Perform client intakes and set-up new clients into the computer system.
• Ensure correspondence, reports, results etc. are filed electronically in the correct client record.
• Ensure reception and waiting areas are kept neat and tidy.
• Re-stocking information leaflets as appropriate.
• Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly.
• Greet, oversee, and monitor volunteer & guest activities within the Wellness Centre.
• Consistently communicate with the Street Level Team as issues arise.
• Train students, staff, and volunteers on front desk tasks when needed.
• Perform clerical duties for the Wellness Centre.
• Provide crisis intervention as required.
• Track statistics, prepare reports, attend training as required.
• Other duties and tasks as required.

MINIMUM QUALIFICATIONS AND SKILLS

• Experience as a Receptionist or Office Assistant, preferably in a medical setting or in an environment assisting vulnerable people.
• Diploma or certificate in related field.
• Strong interpersonal and communication skills
• Knowledge of mental illness and addictions preferred.
• Ability to deal with sensitive and confidential information.
• Good organizational and time management skills.
• Ability to perform multiple tasks simultaneously while still maintaining a compassionate and professional approach.
• Proven computer skills (Microsoft Office).
• Excellent customer service skills.
• A self-starter with the ability to work in a highly collaborative team.
• Strong desire to work with a marginalized population.

WORKING CONDITIONS

• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
• The working environment for this position requires moderate amounts of walking, standing, sitting, lifting, carrying, and daily interactions with colleagues and clients.
• This position is often fast-paced and requires a focused amount of mental effort to analyze information and problem solve.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our Careers page to see more job opportunities.