Job Description

Yasmina British Academy is an outstanding English Curriculum school in the beautiful city of Abu Dhabi. With our globally recognised and admired curriculum, dedicated and passionate practitioners and outstanding teaching and learning, Yasmina British Academy is an exceptional place to work. It has an exciting, diverse and progressive learning community that annually produces some of the very best I/GCSE and A Level result in the UAE. The Academy is extremely proud of its recent ADEK inspection, which rated Yasmina British Academy as 'Outstanding' in all six performance standards, putting it amongst the top schools in the UAE and Middle East.

This incredible facility is more than just a school, acting as a social, sporting and performance hub for both the local and international communities of the city.

The successful candidate will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.

To ensure impeccable customer service is provided to all parents and visitors to the Academy. All communications take place in a professional manner and to assist in supporting students’ recruitment, through a positive parent experience.

To embody the values, vision and ethos of Aldar Education and assist the parents’ relations executive in managing all enquiries, visitors, and requests from the different stakeholders.

• Provide high quality customer service to all potential and existing customers.
• Your main responsibilities will include providing information to visitors on a full range of topics, answering phone calls in a courteous manner and maintaining a database of school visitors.
• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner
• Greet visitors in a friendly and helpful manner
• Have a strong knowledge of the key information about the Academy
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
• Assist with school tours when necessary
• Provide general clerical/administrative support e.g., updating attendance registers
• Photocopying, filing, faxing, completing standard forms, responding to routine correspondence
• Undertake word-processing and other IT based tasks e.g., database, excel, Internet research
• Produce lists/information/data as required e.g., class lists
• Sort and distribute mail
• Attend and participate in relevant meetings as required
• Answer, screen and forward incoming phone calls in a friendly and professional manner (following our standard telephone etiquette/ protocol)
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Assist Admissions team with in-bound and out-bound calls
• Log admissions enquiries into the school MIS – data base
• Update calendars and schedule school tours
• Arrange transportation for visitors when require
• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel, using the School Referral System.
• Drive enrolments by promoting schools and summer programmes to prospective parents through conducting outbound calls.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post (ie.lead nurturing, parent tours)
• Perform other duties as requested by direct and dotted line reporting managers/ supervisors

High School Certificate/Diploma or bachelor’s degree certificate

• 2 years’ experience in a receptionist or customer facing role in the region
• Experience in a school or education setting is preferred
• Fluent standard of English communication skills, written and oral.
• Attention to detail with diligent follow up, and able to execute in a timely manner.
• Effective communicator at different levels, both orally and in writing.
• Strong interpersonal skills to aid in daily contact with customers in a diverse multi-cultural environment
• Computer literate, including all social media platforms.
• Attentiveness, able to listen effectively and ask questions
• A team player, willing to support colleagues to deliver results
• Willingness to learn
• Skilled in multi-tasking and handling pressure.
• Organizational ability, of self and others with impeccable office management skills
• Arabic speaking, reading and writing is preferable
• Respect for all members of a school community, irrespective of position, gender, age and ethnic background
• A positive and solution-focused attitude to working life
• A clean enhanced Disclosure and Barring Services check or police check

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.