Job Description

Daylesford Stays - a part of The Bamford Collection.

We provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture.

SALARY: £30,914.32 per annum OTE*

HOURS: Full Time, 40 hours per week, shifts vary.

ABOUT US

The Wild Rabbit in Kingham is a fine dining restaurant and boutique hotel in the heart of the Cotswolds. Recognised in the Top 50 Gastropubs, the Top 50 Boutique Hotels, and awarded 3 AA Rosettes, The Wild Rabbit blends culinary excellence with warm, authentic hospitality.

Working in close connection with Daylesford Farm, our menus showcase the best seasonal, organic produce, crafted with skill and creativity. Under the leadership of Executive Chef Callum Graham, our team combines classical technique with modern inspiration, making The Wild Rabbit one of the most exciting fine dining destinations in the Cotswolds.

ABOUT THE ROLE

As a Receptionist, you will be the first point of contact for our guests, setting the tone for their entire experience at The Wild Rabbit. You will deliver a welcome defined by warmth, professionalism and genuine care, ensuring every arrival, stay and departure feels seamless and personal.

This role combines presence and precision, blending attentive communication with confident organisation to support the smooth running of daily operations. You will work closely with all departments to coordinate guest needs, maintain accurate administration and uphold the standards of service and presentation that reflect the spirit of The Wild Rabbit and the wider Bamford Collection.

YOUR RESPONSIBILITIES

• Serve as the first and lasting point of contact for every guest, ensuring each interaction before, during, and after their stay feels personal, attentive, and effortless.
• Deliver a warm, polished and professional service across all channels; in person, by phone, and via email, reflecting the calm confidence and elegance of The Wild Rabbit.
• Handle all enquiries and special requests with composure, precision and genuine care, ensuring each response feels thoughtful and considered.
• Coordinate arrivals and departures with grace and attention to detail, ensuring every welcome and farewell feels sincere, seamless and memorable.
• Anticipate guest needs intuitively, going beyond expectation to create moments of quiet luxury and connection.
• Take ownership of each guest journey from first enquiry through to post-departure follow-up, maintaining a consistent sense of care and continuity between The Wild Rabbit, The Cottages and Daylesford Stays.
• Collaborate closely with Front of House, Guest Experience and Housekeeping teams to ensure every detail of the guest journey is aligned, timely and seamless.
• Build an in-depth understanding of the wider Daylesford Stays and Bamford Collection, confidently recommending experiences across the farm, spa, cottages and pubs to enrich every guest stay.

SKILLS & EXPERTISE

• Previous experience in a luxury hospitality or boutique hotel environment preferred
• Strong written and verbal communication skills with immaculate attention to detail
• Excellent time management and ability to multitask in a fast-paced setting
• Confident use of Microsoft Office and booking systems (Opera, ResDiary or similar)
• Valid UK driving licence
• Naturally warm and professional, with a genuine passion for delivering exceptional guest care
• Calm, intuitive and adaptable under pressure, maintaining composure and clarity at all times
• Collaborative and solution-focused, fostering a positive and supportive team environment
• Organised, precise and motivated by upholding the highest standards of presentation and service
• Curious and eager to learn, growing within a brand that values craftsmanship, care and continuous improvement

PERKS & BENEFITS

Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
• Book any of our wellness classes, treatments, services or courses at
• the Daylesford cookery school with 30% off for all employees.
• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
• Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
• Padel Discount: (Cotswolds)
• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
• Local Gym Discounts (Cotswolds Area)
• Wellbeing modules: to provide practical support and advice for your wellbeing
• Electric Car Scheme: (subject to criteria, following probation)
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Enhanced Family Leave Pay (T&C’s apply)
• Enhanced Company Sick Pay (T&C’s apply)
• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
• Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)
• Flu Jabs (optional, available twice per annum)

*The on target earning potential for this role is £30,914.32 per annum based on a 40-hour contract - comprising a base salary of £26,914.32, plus a qualified estimate of £4,000 in gratuities and service charge. Please note that this role is paid hourly at £12.89 per hours + TRONC.

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.