Job Description

Job Title Receptionist

Department Workforce Development (WFD)

Reports To Program Manager, Workforce Development

Employment Class Paraprofessional Hourly

About Goodwill Columbus

At Goodwill Columbus, we help people build lives of possibility and purpose through pathways to independence and growth-oriented employment. Guided by our core values—Integrity, Collaboration, Accountability, Respect, and Owner’s Mindset—we strive to make a lasting impact in our community.

Job Summary

Oversees visitor interactions, phone communications, office organization, and administrative tasks, ensuring a safe, welcoming, clean, and efficient environment.

Essential Functions

• Answer and direct incoming phone calls to the appropriate individuals or departments. Provide accurate information to walk-in, phone, and email inquiries about the company's products, services, and operations.
• Control access to the building; Greet and receive visitors, determine the nature of business, and direct visitors to the appropriate person or destination.
• Collect, sort, and distribute incoming mail.
• Provide administrative support, such as data entry, filing, reserving meeting space, and preparing documents as required.
• Manage office supplies inventory and place orders when needed, ensuring smooth office operations.

Education & Experience An equivalent combination of education and experience will be considered.

• High school diploma or GED preferred.
• One (1) year of receptionist, customer service, administrative support, or related experience preferred.
• Experience answering multi-line phone systems, greeting visitors, and providing administrative support preferred.
• Proficiency with Microsoft Office applications (Outlook, Word, and Excel) and standard office equipment preferred.
• Experience working in a nonprofit, human services, workforce development, or community-based environment is a plus.

Skills Required for This Job

• Must have a positive, friendly demeanor for interacting with visitors and guests.
• Clear verbal communication skills and ability to give and follow written and oral instructions.
• Knowledge of Microsoft Office programs (Word, Excel, Outlook), basic office equipment/machines and corporate phone systems.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to work independently and make responsible decisions.
• Ability to use good judgment and think quickly and rationally in difficult or stressful situations.

Competencies Critical to Success at Goodwill

• Customer Focus: Build strong customer relationships and customer-focused solutions
• Communication: Communicate clearly demonstrating understanding of each audience
• Decision Making: Make good, timely decisions that keep the organization moving forward
• Collaboration: Build partnerships and work as a team to meet shared objectives

Work Environment, Conditions & Physical Abilities

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• General office conditions. Exposed to moderate noise levels.
• Must be able to sit for extended periods of time.
• Must be able to communicate with visitors, guests, and employees.
• Must have the ability to operate phone systems and related office equipment.
• Regular attendance is essential and critical to your team’s success.

eneral office

Being Part of Goodwill’s Story

• A mission-driven organization making a tangible impact in the community.
• A team that values integrity, respect, and excellence.
• A culture focused on opportunities for professional growth and development.

Employee Acknowledgement

I understand that:

• This job description provides a general summary of the position in which I am employed. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• This job description in no way states or implies that these are the only duties to be performed me. I may be required to perform other job-related duties as requested.
• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
• I have read and understand this job description.

Employee: ____________________________ Date: ______________