Role Summary

The Receptionist serves as the primary point of contact for guests, ensuring a seamless and professional first impression that reflects high hospitality standards. In this
on-site, full-time
role, you will manage guest arrivals, departures, and inquiries at a
Junior
level. Success is measured by your ability to provide efficient service, maintain administrative accuracy, and uphold guest satisfaction ratings.

Work Setup & Collaboration

• 
  Operates
  fully on-site
  within a shift-based schedule.
• 
  Follows structured service protocols and
  compliance standards
  regarding guest privacy and financial transactions.

What You'll Do

• 
  Execute guest
  check-in and check-out
  procedures following established brand standards and timelines.
• 
  Manage a telephone system, routing calls and taking detailed messages for various departments.
• 
  Process guest payments, room charges, and daily reconciliations with high
  mathematical accuracy
  .
• 
  Coordinate with housekeeping to ensure real-time room status updates and immediate readiness for arrivals.
• 
  Address guest inquiries and complaints promptly, escalating complex issues to management when necessary.
• 
  Maintain a clean, organized, and welcoming front desk and lobby environment at all times.
• 
  Input and update guest profiles and reservation data accurately in the
  Property Management System (PMS)
  .

Success Indicators

• 
  Maintain an average
  guest satisfaction score (CSAT)
  of 90% or higher for front-desk interactions.
• 
  Achieve 100% accuracy in daily cash handling and billing reconciliation.
• 
  Minimize guest wait times during peak check-in windows through efficient process execution.
• 
  Successfully resolve 85% of guest inquiries without requiring management intervention.

Required Qualifications

• 
  0–2 years of experience in
  customer service
  , hospitality, or a front-facing administrative role.
• 
  Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 
  Strong
  verbal communication skills
  for clear, professional and friendly face-to-face and phone interactions.
• 
  Ability to work a flexible schedule including early mornings, late evenings, and weekends.