Job Description

SEB is a leading international financial services group with a strong and well-established client base among both corporate and financial institutions. We consistently earn recognition for our expertise and customer centric approach, achievements made possible by truly listening to our clients, committing to quality and trust, and fostering an entrepreneurial mindset throughout the organization.

SEB Luxembourg branch serves as the hub for Private Wealth Management & Family Office (PWM&FO) services to Nordic nationals living abroad. As part of the new strategy for PWM&FO we aim to become the leading wealth accumulator in our core markets and that requires a state-of-the-art core banking offering and financial infrastructure. It is also the base for many of SEB’s funds and offers global custody and related depositary services to financial institutions. We are around 150 employees with over 20 different nationalities.

About the role

As a first point of contact for our customers, you will promote the Bank’s image by providing world-class service both to external and internal customers and visitors.

Your main responsibilities include the following but are not limited to:

• Providing high-quality reception services acting as a professional, courteous, and efficient first point of contact for the clients
• Handling phone calls coming to the switchboard, ensuring efficient transfer to the appropriate contacts
• Managing incoming and outgoing emails, postal mail, and deliveries, ensuring timely and efficient processing, escalating as necessary
• Setting up meeting rooms and assisting with meeting room and audio-visual equipment set ups
• Providing catering service (drinks and cold meals), maintaining order and cleanliness in the reception area, meeting rooms and kitchen, ensuring a professional and welcoming image for the firm
• Providing first assistance with technology to the local teams
• Editing of our intranet
• Coordinating and organizing taxis, food, refreshments and other supplies from suppliers
• Ensuring good communication with all external providers of the company such as security, cleaning company, the landlord and so on
• Dealing with queries and requests from internal and external clients, visitors, and suppliers at all levels
• Demonstrating discretion and professionalism in handling confidential and sensitive information

To thrive in this role, we believe you have

• At least 2 years of relevant experience as Receptionist in financial services institutions or Hotel Industry preferably
• Discretion, punctuality, strong organization skills, and attention to detail
• Ability to prioritize requests and ensure excellent service
• Ability to work independently, make decisions, and take ownership of tasks
• Excellent interpersonal and communication skills
• Very good knowledge of Microsoft Office Suite. Proficiency with IT materials is considered an advantage
• Excellent verbal and written language skills in English; any other languages are considered an advantage
• Valid EU work permit

What we offer

We offer many experiences and benefits to our employees, and there is nuance to every individual’s career experience, but the elements that define the core of our offering are:

• International opportunities and empowering working environment
• Long-term stability
• Deliver world-class service to customers
• A diverse, inclusive and equal environment
• Friendly and welcoming culture
• Work-life balance
• Agile and modern ways of working.

Learn more about working at SEB here: www.sebgroup.com/career

Ready to join?

It is our fundamental belief that inclusion and diversity are crucial to our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.​

If this position seems to be a good fit for you, please apply by sending your application with your CV and a cover letter in English as soon as possible, but at the latest 10 April 2026.

Please be informed that candidates selected for this role will need to provide their EU work permit, Criminal Record Certificate and a name screening against sanctions list will be performed as a part of the background check process.