Job Description

Company Overview

Milk & Butter is a luxury female only spa destination in Jeddah, known for delivering a refined, indulgent self-care experience through premium treatments and exceptional service. Every detail—from ambiance to guest interaction—is designed to create a seamless, elevated journey.

Instagram:

https://www.instagram.com/milkandbutterjed-utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==

Role Summary

We are seeking a refinedand service-driven candidate to join our team as a Receptionist. This role goes beyond front desk duties—it is about curating a high-touch, personalized guest experience that reflects the brand’s luxury positioning.

You will be the first and last impression of Milk & Butter, ensuring every guest feels welcomed, recognized, and cared for.

Working hours 2:30p.m - 11:00p.m

Guest Experience & Hospitality

• Deliver a warm, personalized welcome to every guest, recognizing returning clients and anticipating preferences
• Create a luxury arrival experience (greeting by name, offering refreshments, ensuring comfort)
• Act as a host and brand ambassador, managing the full guest journey
• Provide discreet, attentive service to VIP and high-profile guests
• Maintain a calm, elegant, and professional presence at all times

Bookings & Client Journey Management

• Manage appointments across phone, WhatsApp, and in-person channels with precision
• Guide guests through services and recommend treatments in a consultative, experience-led manner
• Ensure smooth scheduling and optimal flow of daily operations
• Conduct follow-ups to enhance guest satisfaction and retention

Communication & Brand Representation

• Represent the brand with a refined, warm, and professional tone of voice
• Respond to inquiries promptly and with attention to detail
• Coordinate effectively with therapists and technicians to ensure seamless service delivery

Front Desk Excellence

• Maintain a pristine, welcoming reception area aligned with luxury standards
• Ensure refreshments, retail displays, and overall ambiance reflect a premium experience
• Handle payments and POS systems accurately and efficiently

Requirements

• Saudi National (required)
• Female

Experience

• 2–4 years in luxury hospitality, spa, or high-end retail
• Experience in customer-facing roles within premium environments is highly preferred

Skills & Attributes

• Exceptional communication and interpersonal skills
• Strong emotional intelligence and ability to anticipate guest needs
• Impeccable grooming and professional presentation
• Highly organized with strong attention to detail
• Ability to multitask while maintaining composure

Luxury Service Mindset

Understands that luxury is defined by attention to detail and personalization

Naturally proactive in delivering thoughtful, memorable experiences

Passionate about hospitality, beauty, and wellness

About The Company

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.

At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.

Crafting a Homegrown Legacy

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.

Our Signature Brands

Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.

Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.

We Are Only Getting Started!

Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.

People First

Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

Benefits

At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include:

• Competitive salary packages – aligned with market standards and experience
• Creative & collaborative work culture – built on passion, innovation, and attention to detail
• Cultural diversity – join a team of passionate professionals from around the world

Join Us

Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.