Job Description

Responsible for handling incoming calls and scheduling all appointments for the Rehab department. Must be able to effectively communicate and interact well with the public.

Qualifications:

Education/ Experience: High school graduate or equivalent. Knowledge of medical terminology and experience in a healthcare setting preferred. Previous experience working in a clinical setting and/or experience with scheduling software is preferred.

Other Requirements: Experience with electronic health records preferred. Excellent customer service skills. Ability to problem solve, prioritize and organize tasks.

Requirements

Essential Functions Of The Position:

• FTS follow up calls to reschedule/remind of next appointment.
• Assistance with data collection for month end statistical reports.
• Routine department cleaning, restocking of supplies.
• Call outpatients to schedule initial evaluations and appointments and reminder calls as needed.
• Ensure appropriate referral is on file and necessary insurance information is provided by the patient at the time of initial visit.
• Contact physician offices for referrals and/or reports as requested by therapists or management.
• Collects co-pays, provide receipt to patients and track co-payments.
• Create and maintain caseload sheet for all therapists.
• Monitor charts on hold; contact patients to reschedule as appropriate.
• Other duties as assigned by Rehab Director.

Why Grace Cottage?

Grace Cottage has been voted “Best Place To Work,” in the Brattleboro Reformers Readers’ Choice Award since 2019. We are also included in the Vermont Biz Magazines 2023 - 2026 Best Places To Work in Vermont.

How We Support You:

· Rich Medical, Dental and Vision Insurance

· 401(k) with matching

· Life And Disability Insurance

· Loan Reimbursement

· Tuition Reimbursement

· Generous Earned Time Off Package

· Responsive Employee Assistance Program

· Wellness Motivations And Incentives

We are eager to meet with you and share additional information about this enriching area of the health care we provide.