Job Description

We are looking for a Receptionist to be the first point of contact for clients visiting our Real Estate Trustee Office.

This role is ideal for someone professional, well-organized, and customer-focused. You will play a key role in managing front desk operations, guiding clients through services, and ensuring a smooth and welcoming experience in a structured, high-standard environment.

Key Responsibilities

Front Desk Operations & Guest Experience

• Welcome clients and visitors in a professional and friendly manner

• Manage reception area, ensuring it remains organized and presentable

• Direct clients to the correct service counters based on their needs

• Handle walk-ins, appointments, and general inquiries

Customer Service & Guidance

• Assist clients with basic information on real estate services and procedures

• Guide customers on required documents and next steps

• Clearly communicate waiting times and service flow

• Support clients throughout their visit to ensure a smooth experience

Administrative & Support Tasks

• Handle incoming calls, emails, and basic inquiries

• Maintain visitor logs and daily records

• Assist with document collection and basic verification before processing

• Support internal teams with coordination and communication

Service Quality & Compliance

• Ensure all interactions meet customer service standards and company procedures

• Follow operational guidelines and regulatory requirements

• Maintain confidentiality of client information

• Escalate issues, complaints, or delays to management when required

Requirements

• Previous experience in customer service, receptionist, or front desk roles

• Experience in real estate, banking, or government service centers is a plus

• Strong communication and interpersonal skills

• Professional appearance and attitude

• Ability to work in a structured, process-driven environment

• Comfortable handling high customer volume

• Basic computer skills (CRM systems, email, scheduling tools)

• Fluency in English required; Arabic is a strong advantage

Salary & Benefits

• Competitive Salary: Based on experience

• Work Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• Structured and professional working environment

Work Arrangement

• Full-time, on-site role

Why Join Us?

• Be the face of a professional, high-standard service office

• Structured environment with clear responsibilities

• Opportunity to grow within real estate and customer operations

• Supportive team and training provided

Customer-focused and organized? Join a role where first impressions matter. Apply now!