Job Description

Position Title: Receptionist

Hourly: $13-$15

Schedule: PRN (As Needed)

Who we are:

When you work at Carillon Senior Living, you’ll notice that it’s more than a place to retire, it’s a thriving community of seniors who are passionate about West Texas values, the Lubbock community and all things Texas Tech. It’s a uniquely uplifting community where active older adults enjoy vibrant living, rewarding opportunities, exceptional hospitality, and great friendships. We just celebrated 50 years of serving Lubbock and West Texas as a trusted senior living community. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. We are currently seeking an experienced Receptionist to join our team. If you’re looking for a different perspective on healthcare and senior living come join us today!

You will enjoy:

• Tuition reimbursement & scholarship opportunities
• Employee Referral Program resulting in $300 for each successful employment referral
• Offering Everyday Pay!
• Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.
• You will enjoy being part of a great team in a fun, engaging work environment!

Who you are:

• High school diploma or general education degree (GED) required
• At least six (6) months office/clerical experience preferred
• Familiarity with Microsoft Office Suite products
• Demonstrates excellent telephone, oral, and written communication skills
• Skilled in the use of all business machines and personal computers
• Able to handle a multiplicity of routine tasks, follows specific instructions carefully and general instructions completely

The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors, and performing a variety of other clerical duties as assigned.

Job Expectations:

• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community
• Solves issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately
• Skillfully utilize a computer and various computer programs, copy machine, fax machine, calculator, and postage machine
• Keeps difficult situations from escalating
• Provides ongoing telephone coverage
• Accepts delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
• Prepares maintenance work orders as requested by residents and staff
• Assists with projects/assignments
• Greets residents, guests, and staff with a positive helpful attitude
• Opens and closes the reception desk and properly secures all files, keys and equipment in the office area
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office
• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like
• Attends in-service training and education sessions, as assigned
• Performs specific work duties and responsibilities as assigned

Hospitality Focus:

Carillon Senior Living fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name, and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee, and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees, and guests feel important.
8. We ask, “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.