Job Description

Job Summary

The Receptionist serves as the first point of contact for visitors, employees, clients, and external stakeholders entering or contacting Bridge Holding. The role is responsible for creating a professional and welcoming experience while ensuring efficient front-desk operations, visitor management, call handling, meeting coordination, and administrative support. The position contributes to the smooth day-to-day operation of the Group CEO Office through effective communication, organization, discretion, and customer service.

Job Responsibilities 1

Front Desk & Visitor Management

• Welcome and assist visitors, clients, vendors, and employees in a professional and courteous manner.
• Manage visitor registration processes and ensure compliance with security and access procedures.
• Coordinate visitor access passes, meeting room arrangements, and host notifications.
• Maintain a clean, organized, and professional reception environment.

Call Handling & Communications

• Manage incoming telephone calls and direct inquiries to the appropriate departments or individuals.
• Record and relay messages accurately and promptly.
• Respond to general queries professionally and provide accurate information to callers and visitors.
• Ensure all communications reflect Bridge Holding's professional standards.

Administrative Support

• Provide administrative assistance to the Office Manager and Group CEO Office as required.
• Coordinate meeting room bookings and visitor logistics.
• Manage incoming and outgoing courier, mail, and document deliveries.
• Support document filing, record maintenance, and office administration activities.

Office Coordination

• Monitor reception supplies and coordinate replenishment requirements.
• Assist with organizing meetings, events, and executive visitor schedules.
• Coordinate with office service providers and facilities teams when required.
• Support general office operations to ensure efficient daily functioning.

Records & Compliance

• Maintain visitor logs and reception-related records accurately.
• Protect confidential information and ensure appropriate handling of sensitive documents.
• Ensure compliance with company policies, procedures, and security protocols.
• Support audits or administrative reviews relating to reception and front office activities.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Customer Service Excellence

Ability to provide a professional, courteous, and welcoming experience to visitors and callers.

Communication Skills

Strong verbal and written communication skills with the ability to interact effectively across all levels.

Administrative Coordination

Ability to manage schedules, records, correspondence, and office support activities accurately.

Organizational Skills

Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Technology Proficiency

Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.

Job Experience

Front Office Experience

3-5 years of experience in reception, front desk, customer service, office administration, or a related administrative role.

Corporate Environment Exposure

Experience working within a professional corporate office environment, supporting senior management, visitors, and external stakeholders.

Customer Service Experience

Demonstrated experience providing high-quality customer service and handling communications with professionalism and discretion.

Competencies

Agility

AI Fluency

Calendar Maintenance L2

Clerical/Administrative L2

Guest Relations L2

Leadership_321977503

Quality_321977507

Reception L2

Resilience

Travel Arrangements L2

Education

Diploma in Secretarial

Bachelor's Degree in Business Administration or any related field