Job Description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job posting is for a future vacancy.

Medcan is recruiting a full-time Receptionist for our high-performing service team. The positions require energy and enthusiasm, attention to detail, an outstanding level of client service/hospitality and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and a flexible schedule. The role is responsible for checking clients in and out, monitoring and facilitating the flow of clients through the Clinic, and for coordinating with other teams to ensure exceptional service delivery.

The Accountabilities:

Client Experience & Hospitality

• Warmly welcome and greet clients and guide them throughout their visit.

• Act as the primary point of contact for clients navigating their appointment, ensuring they receive maximum value time during their visit.

• Foster client loyalty by creating memorable experiences.

Clinic Operations and Client Flow

• Execute swift and accurate client check-ins and check-outs for all appointments.

• Schedule appointments for clients and ensure all appropriate client forms are completed.

• Process payments for appointments and products efficiently.

• Problem solve and troubleshoot in a fast-paced environment.

Communication and Collaboration

• Liaise effectively with all clinic departments and respond to staff inquiries via email.

• Professionally handle all client issues and inquiries (in person, via email, or by phone).

• Provide essential support and backup to the Clinic Flow and Concierge teams.

Administrative Support

• Complete comprehensive opening and closing procedures, including next-day preparation.

• Maintain inventory of reception supplies and perform other administrative duties as required.

• Other administrative duties as required.

Qualifications:

• Prior experience in a client-facing role. Hospitality or healthcare experience is an asset.

• Exceptional customer service skills and a great attitude.

• Strong organizational skills, attention to detail, and time management.

• Excellent verbal and written communication skills.

• Ability to multi-task effectively while maintaining a high level of composure and professionalism.

• Ability to foster strong team and cross-functional working relationships.

• Beginner to Intermediate level skills in MS Office.

• Education in health or a related discipline, as an asset.

This is a full-time position currently scheduled 5 days a week, Monday to Saturday, located at our Toronto office at 150 York St. The Clinic is open between the hours of 6:30am-7:30pm. Applicants must be available to work in-clinic between hours of 6:00am-7:30pm for an 8.5-hour shift.

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. ​

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com